PART one MANAGING AND LEADING: THE CONCEPTS |
|
|
|
2 | (19) |
|
|
|
|
|
|
21 | (14) |
|
|
|
|
|
|
|
|
|
|
35 | (23) |
|
|
|
|
|
Strategic Planning, Goal Setting, and Marketing |
|
|
58 | (15) |
|
|
|
|
|
Appendix Case Studies: The Strategic Plan of Action and the Strategic Marketing Planning Process |
|
|
68 | (5) |
|
|
73 | (17) |
|
|
|
|
|
Problem Solving and Decision Making |
|
|
90 | (18) |
|
|
|
|
PART two MANAGING THE ORGANIZATION |
|
|
|
108 | (15) |
|
|
|
|
|
Cultural Diversity in Healthcare |
|
|
123 | (14) |
|
|
|
|
|
|
|
|
|
Understanding and Designing Organizational Structures |
|
|
137 | (14) |
|
|
|
|
|
|
151 | (17) |
|
|
|
|
|
|
|
|
PART three MANAGING RESOURCES |
|
|
Managing Quality and Risk |
|
|
168 | (17) |
|
|
|
|
|
|
|
|
|
Self-Management: Stress and Time |
|
|
185 | (20) |
|
|
|
|
|
|
|
|
|
Managing Information and Technology: Caring and Communicating With Computers |
|
|
205 | (21) |
|
|
|
|
|
Managing Costs and Budgets |
|
|
226 | (20) |
|
|
|
|
PART four LEADING AND MANAGING PEOPLE |
|
|
Communication and Partnership |
|
|
246 | (19) |
|
|
|
|
|
Selecting, Developing, and Evaluating Staff |
|
|
265 | (14) |
|
|
|
|
|
|
279 | (21) |
|
|
|
|
|
Delegation: An Art of Professional Practice |
|
|
300 | (18) |
|
|
|
|
|
Appendix The Best and the Worst of Delegation |
|
|
312 | (6) |
|
Conflict: The Cutting Edge of Change |
|
|
318 | (17) |
|
|
|
|
|
|
|
|
|
Managing Personal/Personnel Problems |
|
|
335 | (15) |
|
|
|
|
|
|
|
|
PART five MANAGING CONSUMER CARE |
|
|
|
350 | (15) |
|
|
|
|
|
|
365 | (19) |
|
|
|
|
|
Patient Classification, Staffing, and Scheduling |
|
|
384 | (16) |
|
|
|
|
|
|
|
|
PART six MANAGING PERSONAL RESOURCES |
|
|
|
400 | (15) |
|
|
|
|
|
Power, Politics, and Influence |
|
|
415 | (16) |
|
|
|
|
|
Career Management: Putting Yourself in Charge |
|
|
431 | (20) |
|
|
|
|
|
Appendix Marketing Yourself as a Competent Professional |
|
|
443 | (8) |
Epilogue Thriving in the Future |
|
451 | (3) |
|
|
|
|
Glossary |
|
454 | (11) |
Workbook Section |
|
465 | (90) |
Index |
|
555 | |