Preface |
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xv | |
Acknowledgments |
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xvii | |
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1 | (26) |
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The Environment in Which Technology-Intensive Businesses Operate |
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3 | (7) |
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Complex and Dynamic Market Chains |
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3 | (2) |
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5 | (1) |
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6 | (1) |
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Blurred Market Boundaries |
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7 | (1) |
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Markets and Competition Are Global |
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8 | (2) |
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Strategic Market Planning in a Technology-Intensive Business |
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10 | (2) |
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Who Should Be Involved in the Process? |
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10 | (1) |
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Planning Builds Mental Models |
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10 | (1) |
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Planning Process Must Be Iterative and Continuous |
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11 | (1) |
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Planning Process Must Be Integrative |
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12 | (1) |
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Winning Market Leadership: An Integrated Approach |
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12 | (12) |
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13 | (1) |
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Identify Potentially Attractive Opportunities |
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14 | (2) |
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16 | (1) |
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Assess Resources and Competencies |
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16 | (1) |
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Understand the Competitive Challenge |
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17 | (2) |
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Make Tough Strategic Choices |
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19 | (2) |
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21 | (1) |
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Complete the Winning Strategy |
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22 | (1) |
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Understand the Profit Dynamic |
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23 | (1) |
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Implement the Chosen Strategy |
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23 | (1) |
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What Is Different About This Book? |
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24 | (3) |
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Integrated Planning Process |
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24 | (1) |
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Process Applies to New or Existing Business Opportunities |
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24 | (1) |
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Process Is Designed for Managers |
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25 | (2) |
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27 | (16) |
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27 | (2) |
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Crucial First Step in the Planning Process |
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29 | (5) |
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Strategic Business Unit (SBU) |
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29 | (1) |
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Existing Market Opportunities |
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30 | (1) |
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31 | (3) |
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34 | (3) |
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34 | (2) |
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Applications/Functionality Provided |
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36 | (1) |
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Technologies/Competencies Used |
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36 | (1) |
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37 | (1) |
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Strategic Drivers and Strategic Paths |
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37 | (3) |
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37 | (1) |
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38 | (2) |
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Next Step: Identify the Potentially Attractive Opportunities in the Business Arena |
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40 | (3) |
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Identify Attractive Opportunities |
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43 | (28) |
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43 | (1) |
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Identifying Potential Market Opportunities |
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43 | (11) |
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Benefits of Thinking About Market Segments Early in the Process |
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46 | (1) |
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46 | (1) |
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Possible Segmentation Bases |
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47 | (4) |
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51 | (1) |
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52 | (2) |
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Market Segment Attractiveness |
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54 | (12) |
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Determining the Attractiveness of a Market Segment |
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55 | (10) |
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Understanding Choices Among Market Chain Opportunities |
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65 | (1) |
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Market-Driving Opportunities |
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66 | (4) |
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Exploiting Environmental Change |
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67 | (1) |
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Sources of Discontinuities or Breakpoints |
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68 | (2) |
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Next Step: Developing a Deeper Understanding of the Market Opportunities |
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70 | (1) |
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71 | (32) |
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71 | (1) |
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72 | (12) |
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73 | (1) |
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Technology Adoption Life Cycle |
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74 | (1) |
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75 | (2) |
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Driving the Adoption Process |
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77 | (5) |
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Achieving Market Leadership |
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82 | (1) |
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Whole Product or Complete Solution |
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83 | (1) |
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Understanding Buyer Choice/Rejection Behavior |
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84 | (9) |
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85 | (1) |
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86 | (2) |
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The Choice/Rejection Process |
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88 | (5) |
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93 | (6) |
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Choices Among Market Chains |
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93 | (3) |
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96 | (2) |
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Market Chains as a Series of Choice/Rejection Processes |
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98 | (1) |
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Next Step: Assessing Your Resources and Competencies |
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99 | (4) |
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Assess Resources and Competencies |
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103 | (20) |
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103 | (1) |
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The Process of Assessing Resource/Competency Fit |
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104 | (1) |
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105 | (6) |
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What Is a Core Competency? |
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105 | (3) |
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What Is a Constraining Incompetency? |
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108 | (1) |
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Identifying Core Competencies |
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109 | (1) |
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Identifying Your Organization's Core Competencies |
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110 | (1) |
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Managing Core Competencies |
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111 | (4) |
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Should You ``Make'' or ``Buy'' Strategic Activities Associated with Core Competencies? |
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112 | (1) |
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Customer Value and Profit Creation Model |
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113 | (1) |
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Mapping Competencies and Customer Requirements |
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114 | (1) |
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Assessing a Market Opportunity: Fit With Core Competencies |
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115 | (5) |
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Next Step: Understanding the Competitive Challenge |
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120 | (3) |
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Understand the Competitive Challenge |
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123 | (22) |
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123 | (2) |
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Process of Competitive Analysis |
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125 | (1) |
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Issues in the Competitive Analysis Process |
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126 | (15) |
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Identification of Competitors |
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126 | (2) |
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128 | (6) |
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How Are They Doing Now? How Will They Do in the Future? |
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134 | (3) |
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Analysis of Strategy Driving Forces |
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137 | (4) |
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Pulling the Competitive Information Together |
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141 | (1) |
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Actions-Consequences-Evidence (ACE) Framework |
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141 | (1) |
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Next Step: Making the Tough Choices |
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142 | (3) |
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Make Tough Strategic Choices |
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145 | (22) |
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145 | (2) |
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147 | (2) |
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What Is a Strategic Issue? |
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147 | (1) |
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How Many Strategic Issues? |
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148 | (1) |
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Types of Strategic Issues |
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148 | (1) |
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Developing a Winning Strategy for an Opportunity |
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149 | (10) |
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149 | (2) |
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151 | (2) |
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153 | (2) |
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Risks of Adopting a Differentiation Strategy |
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155 | (2) |
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Sustaining the Competitive Advantage |
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157 | (1) |
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Convergence of Cost Leadership and Differentiation |
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158 | (1) |
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Selecting the Portfolio of Opportunities |
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159 | (4) |
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Balance Market Attractiveness and Ability to Win |
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159 | (1) |
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Displaying the Portfolio of Opportunities |
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160 | (3) |
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Making Clear Strategic Choices |
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163 | (2) |
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Next Step: Managing Critical Relationships |
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165 | (2) |
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Manage Critical Relationships |
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167 | (26) |
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167 | (1) |
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Why Are Relationships Critical? |
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168 | (2) |
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170 | (4) |
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A Generic Market Web and an Example |
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171 | (3) |
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A Managerial Perspective on Market Webs |
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174 | (3) |
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Market Webs as Value-Creating Systems |
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174 | (1) |
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Evolution of the Market Web |
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175 | (1) |
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Managing Critical Relationships |
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176 | (1) |
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177 | (1) |
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Customer and Supplier Relationships |
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177 | (1) |
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178 | (3) |
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178 | (1) |
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Collaborative Product Development Alliances |
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179 | (1) |
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179 | (1) |
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Horizontal Selling Alliances |
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180 | (1) |
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Knowledge and Influence Strands |
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181 | (2) |
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Knowledge Strands: Learning From Others in the Web |
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181 | (1) |
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Influence Strands: Affecting Choice/Rejection Processes |
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182 | (1) |
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Value-Added Partnerships: A Key Relationship Form |
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183 | (4) |
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Partnering Success Factors |
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184 | (3) |
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Managing ``Sticky'' Strands in the Web |
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187 | (2) |
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Relationships and the Market Opportunity |
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189 | (1) |
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189 | (1) |
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190 | (1) |
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Next Step: Completing the Winning Strategy |
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190 | (3) |
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Complete the Winning Strategy |
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193 | (30) |
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193 | (2) |
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193 | (2) |
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Define a Clear Competitive Position in the Opportunity |
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195 | (1) |
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Complete the Total Product/Service Solution |
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196 | (2) |
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Plan to Gain Market Chain Commitment |
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198 | (2) |
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199 | (1) |
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Work Through Pricing Challenges |
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200 | (9) |
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201 | (1) |
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202 | (4) |
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206 | (3) |
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Plan to Influence Customers and End Users |
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209 | (4) |
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Customer Interface Strategies |
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209 | (3) |
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Advertising and Promotion |
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212 | (1) |
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Apply Strategic Thinking to Emerging Challenges |
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213 | (1) |
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Evaluate the Current Strategy |
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214 | (6) |
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Are You Going After an Attractive Market Opportunity? |
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215 | (1) |
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Can You Win with Your Proposed Strategy? |
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216 | (2) |
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If You Win, Will It be Worth It? |
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218 | (1) |
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219 | (1) |
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220 | (1) |
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Next Step: Understanding the Profit Dynamic |
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221 | (2) |
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Understand the Profit Dynamic |
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223 | (24) |
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223 | (1) |
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224 | (10) |
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The Drivers of Positive Cash Flow: Total Margin Generated |
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225 | (1) |
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Negative Cash Flow Drivers: Fixed Costs and Investments |
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226 | (1) |
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227 | (1) |
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228 | (2) |
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An Alternative Form of the Profit Dynamic |
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230 | (1) |
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Locating Key Sensitivities in the Profit Dynamic |
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231 | (3) |
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New Product Opportunities and the Profit Dynamic |
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234 | (4) |
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The Critical Importance of Adoption Rate |
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235 | (3) |
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Applying the Profit Dynamic to Individual Customers |
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238 | (1) |
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Product-Service Integration and the Profit Dynamic |
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239 | (3) |
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Integrated Product-Service Opportunities |
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239 | (2) |
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Management of the Integrated Product-Service Profit Dynamic |
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241 | (1) |
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Managing the Profit Dynamic in Market Chains: Creating Strategic Leverage |
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242 | (2) |
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Identifying Points of Strategic Leverage |
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242 | (2) |
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Strategic Leverage and Adoption Rates |
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244 | (1) |
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Next Step: Implementing the Strategy |
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244 | (3) |
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Implement the Winning Strategy |
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247 | (24) |
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247 | (5) |
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A Process for Managing Implementation |
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252 | (2) |
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254 | (5) |
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The Need for Strategic Change |
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254 | (2) |
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256 | (3) |
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Specification of the Implementation Plan |
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259 | (5) |
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260 | (3) |
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263 | (1) |
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Communicating Implementation |
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264 | (3) |
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Monitoring Implementation |
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267 | (1) |
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268 | (3) |
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The System that Makes the Process Happen |
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271 | (32) |
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271 | (1) |
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272 | (4) |
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Need for Planning Systems |
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274 | (2) |
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Design of a Planning System |
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276 | (9) |
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Factors Influencing the Design of a Planning System |
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276 | (2) |
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Major Planning System Design Decisions |
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278 | (4) |
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No One Right Planning System |
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282 | (2) |
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284 | (1) |
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Planning System in a Large, Sophisticated Company |
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285 | (5) |
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Overview of the Planning System |
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286 | (1) |
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286 | (2) |
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Detailed Planning for Selected Option |
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288 | (1) |
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Develop Budgets and Detailed One-Year Operating Plan |
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289 | (1) |
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Implementation and Monitoring |
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289 | (1) |
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An Effective Strategic Market Planning Process |
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290 | (4) |
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Is Both Integrated and Iterative |
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290 | (1) |
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291 | (1) |
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Combines Hard Data with Soft Intuitive Judgment |
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291 | (1) |
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Focuses on Implementation |
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291 | (1) |
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Recognizes That the Process Is as Important as the Plan |
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292 | (1) |
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Encourages Managers to Say No |
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292 | (2) |
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Challenges Industry and Company Norms |
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294 | (1) |
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Key Success Factors in an Effective Planning System |
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294 | (6) |
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295 | (2) |
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Supportive Corporate Culture |
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297 | (1) |
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Integration with Other Key Processes |
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298 | (1) |
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Key Support Systems in Place |
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299 | (1) |
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300 | (3) |
Index |
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303 | |