Voicexml : Strategies and Techniques for Effective Voice Application Development with VoiceXML 2.0

by ;
Edition: CD
Format: Paperback
Pub. Date: 2002-01-01
Publisher(s): Wiley
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Summary

Learn how to build voice-enabled applications using VoiceXML VoiceXML is designed for creating human-computer dialogs that feature synthesized speech, digitized audio, recognition of spoken and key input, recording of spoken input, telephony, and mixed-initiative conversations. Providing a detailed look at this markup language, VoiceXML (Version 2.0 is covered) takes the reader from the basics of voice solutions all the way through to building and running an application. It also reviews the critical success factors when designing and implementing a voice strategy and provides a glimpse into the future of voice technologies. The authors include discussions on how to generate dynamic VoiceXML content as well as the design of compelling and effective voice user interfaces. CD-ROM includes code from the book as well as development toolkits and reference material from multiple vendors.

Author Biography

CHETAN SHARMA is Director of R&D at Luminant Worldwide, a leading Internet professional services firm. In this role, he provides vision and strategic direction, directs R&D efforts, and focuses on exploring and evangelizing emerging technologies. He is frequently invited to speak at industry conferences worldwide and is often quoted in media publications. He is also the author of Wireless Internet Enterprise Applications (Wiley) and he holds patents in wireless communications.

Table of Contents

Pervasive Computing and Voice.
Speech Recognition and Synthesis - Basics.
The Birth of Voice XML: Bringing the Web Development Paradigm to the Phone.
VoiceXML for the Enterprise: Deployment Challenges and the Rise of Voice Application.
Setting Up VoiceXML Development Environment.
VoiceXML Programming.
VoiceXML Reference.
VoiceXML Grammars and Speech Synthesis Markup Language (SSML).
Dynamic VoiceXML: Generating Voice Applications from Server-Side Data.
VoiceXML Security.
The Voice Application Lifecycle.
Designing Effective Voice User Interface (VUI).
Building an Application: A Case Study.
Future of Voice/VoiceXML Solutions.
The Final Word - Strategy, Applications, and Conclusion.
Appendix A: Source Code for Field Services Application Case Study.

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