Troubleshooting Tivoli Using the Latest Features: March 2003,9780738426914

Troubleshooting Tivoli Using the Latest Features: March 2003

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Edition: 1st
ISBN13: 9780738426914
ISBN10: 0738426911
Format: Paperback
Pub. Date: 2003-04-01
Publisher(s): Vervante
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Table of Contents

Figures xix
Tables xxvii
Notices xxix
Trademarks
xxx
Preface xxxi
The team that wrote this redbook
xxxi
Become a published author
xxx
Comments welcome
xxxiv
Part 1. Introduction, installation, and core services 1(524)
Chapter l. Overview
3(14)
1.1 Overview
4(2)
1.2 Generic problem determination outline
6(1)
1.3 User groups and other sources of information
7(9)
1.3.1 Tivoli Field Guides
7(1)
1.3.2 Tivoli mailing list
8(3)
1.3.3 Orb Data Limited
11(5)
1.4 Other Web sites containing Tivoli related information
16(1)
Chapter 2. Tivoli Object Database architecture
17(40)
2.1 The Tivoli Enterprise management challenge
18(1)
2.2 Tivoli Enterprise architecture overview
19(5)
2.2.1 About CORBA 1.1
19(2)
2.2.2 Tivoli Enterprise CORBA implementation
21(1)
2.2.3 Tívoli Enterprise heterogeneity and interoperability
22(1)
2.2.4 Management services
23(1)
2.3. Tivoli Management Framework concepts
24(33)
2.3.1 Object identification
24(1)
2.3.2 Interfaces and classes
24(1)
2.3.3 Object repository architecture
25(9)
2.3.4 Complementary termlnology: TEIDL Interface, and Repository
34(1)
2.3.5 Internals of Interface: Datatypes, attributes, and operations
35(5)
2.3.6 An overview of datatypes used in interface definitions
40(2)
2.3.7 Internals of profile managers, profiles, and CCMS
42(5)
2.3.8 The final (dataless) distribution
47(1)
2.3.9 Database and dataless distribution levels
48(1)
2.3.10 Types of distribution
49(3)
2.3.11 Advanced CCMS concepts
52(5)
Chapter 3. Problem determination
57(60)
3.1 Object Repository tools
58(8)
3.1.1 bdbe and bdbx
58(1)
3.1.2 otherpages
58(1)
3.1.3 objcall
58(1)
3.1.4 idlcall
59(1)
3.1.5 idlattr
60(1)
3.1.6 odbls
61(1)
3.1.7 irview
62(1)
3.1.8 tmstat
62(1)
3.1.9 odstat
63(2)
3.1.10 wtrace
65(1)
3.2 Troubleshooting and search techniques
66(51)
3.2.1 Basic object database access commands
66(10)
3.2.2 Troubleshooting methods using low level commands
76(2)
3.2.3 odstat, wtrace, and tmstat scenarios
78(16)
3.2.4 Maintaining the object database: wchkdb and wchknode
94(2)
3.2.5 Object database
96(1)
3.2.6 Gateway database
96(1)
3.2.7 Consistency versus corruption
97(1)
3.2.8 Database check output example
97(1)
3.2.9 The when and how of issuing wchkdb
98(2)
3.2.10 Problems with Tivoli object database checks
100(1)
3.2.11 Improving your use and understanding of wchkdb
101(1)
3.2.12 A second look at check_db and fix_db
102(9)
3.2.13 wchknode
111(2)
3.2.14 issuing the wchknode command
113(4)
Chapter 4. Using and maintaining log files
117(14)
4.1 Tivoli generated log files
118(4)
4.1.1 oservlog
119(1)
4.1.2 gatelog
119(1)
4.1.3 epmgrlog
119(1)
4.1.4 Installation logs
120(1)
4.1.5 Additional logs and files
121(1)
4.1.6 Installation files
122(1)
4.2 User generated log files
122(6)
4.2.1 Subroutine to write to a log file with a time stamp
123(1)
4.2.2 Logging configuration file
124(1)
4.2.3 Logging setup and call
125(1)
4.2.4 Putting it all together
126(2)
4.3 Log rotation
128(3)
Chapter 5 Autotrace
131(14)
5.1 Introduction
132(1)
5.2 Autotrace terminology
133(1)
5.3 Run-time components
133(5)
5.3.1 Common configuration files
134(4)
5.4 How to use Autotrace in a customer environment
138(7)
5.4.1 Initialization
138(1)
5.4.2 Determine active products
139(1)
5.4.3 Determine configuration channels
139(1)
5.4.4 Enable tracing
139(1)
5.4.5 Determine whether Autotrace is capturing data
140(1)
5.4.6 Disable tracing
140(1)
5.4.7 Channel operations
140(1)
5.4.8 Collect trace
141(1)
5.4.9 Autotrace Snap Viewer
142(3)
Chapter 6. Tivoli core installation process
145(40)
6.1 Anatomy of a Tivoli CD-ROM
146(5)
6.2 Installation overview
151(5)
6.2.1 General pre-install checks, hints, and tips
152(1)
6.2.2 UNIX
153(1)
6.2.3 Windows NT
154(1)
6.2.4 NFS mounts
154(1)
6.2.5 Environment files and variables
155(1)
6.2.6 Automatic startup versus remote startup
155(1)
6.2.7 Deciding when a re-install is best
156(1)
6.3 Server installation: Behind the scenes
156(3)
6.3.1 Troubleshooting server installs
158(1)
6.4 Client installation: Behind the scenes
159(22)
6.4.1 Start of managed node install
160(2)
6.4.2 The install begins
162(9)
6.4.3 Installation of the Tivoli Management Framework files
171(1)
6.4.4 Tivoli Remote Access Account (TRAA)
172(1)
6.4.5 Installing the files
172(3)
6.4.6 Clíent database creation
175(2)
6.4.7 Problems starting the oserv and contacting the TMR
177(1)
6.4.8 Configuring the client database (the TMR Server perspective)
178(1)
6.4.9 Configuring the client database (the client perspective)
179(1)
6.4.10 Verifying a properly installed managed node
180(1)
6.4.11 Problems creating the managed node
180(1)
6.5 Finishing the install
181(1)
6.5.1 Files installed
181(1)
6.5.2 Updating Name Registry
181(1)
6.5.3 Completion
181(1)
6.6 Common errors for server and client installs
182(1)
6.7 Reinstalling clients
182(3)
Chapter 7. Software lnstallatíon Service (SIS)
185(26)
7.1 SIS component overview
186(1)
7.2 SIS: considerations
187(1)
7.3 Using SIS
188(15)
7.3.1 Starting the SIS Graphical User Interface
188(3)
7.3.2 Building the Install Repository
191(1)
7.3.3 Select target for install
192(1)
7.3.4 SIS Response Files
193(3)
7.3.5 Using SIS to install Tivoli products
196(4)
7.3.6 Tuning SIS
200(1)
7.3.7 Unsuccessful install
201(1)
7.3.8 Synchronize SIS with TMR
201(2)
7.4 Troubleshooting SIS
203(8)
7.4.1 SIS log files
203(1)
7.4.2 Troubleshooting SIS desktop launches
204(1)
7.4.3 Troubleshooting SIS startup
205(1)
7.4.4 Troubleshooting SIS locks
205(2)
7.4.5 Troubleshooting SIS usage
207(1)
7.4.6 Important SIS files and executables
208(3)
Chapter 8. ISMP based installation (Integrated installation)
211(48)
8.1 Overview of Integrated Install
212(1)
8.2 Server Install
212(25)
8.2.1 Authorization roles
213(1)
8.2.2 Database requirements
213(1)
8.2.3 Starting the installation programs
214(1)
8.2.4 Server Install: Behind the scenes
215(2)
8.2.5 Typical Install
217(7)
8.2.6 Custom Install
224(13)
8.3 Troubleshooting Server Install
237(11)
8.3.1 Cmsummary.log
237(3)
8.3.2 Cmismp.log
240(2)
8.3.3 Traditional logs
242(1)
8.3.4 General troubleshooting steps for Server Install
243(1)
8.3.5 Server Install troubleshooting examples
243(5)
8.4 Desktop Install
248(3)
8.5 Troubleshooting Desktop Install
251(2)
8.5.1 Desktop Install troubleshooting example
251(2)
8.6 Web Gateway Install
253(4)
8.7 Troubleshooting Web Gateway Install
257(2)
Chapter 9. Patch maintenance
259(20)
9.1 Patch application and information
260(19)
9.1.1 The patch factory
260(1)
9.1.2 Forms of patches
261(1)
9.1.3 Learning about new patches
261(1)
9.1.4 Understanding the prerequisites
262(1)
9.1.5 Obtaining patch files
263(2)
9.1.6 Turning the archives into binaries
265(1)
9.1.7 Patch contents
266(1)
9.1.8 Building your collection of patches
266(1)
9.1.9 Testing patches
267(1)
9.1.10 Applying patches to your systems
268(1)
9.1.11 More rapid deployment
269(1)
9.1.12 Tag files
270(1)
9.1.13 Upgrading endpoints
271(1)
9.1.14 Validating patch application
272(1)
9.1.15 How to back out of a patch
272(1)
9.1.16 Knowing what is installed where
273(6)
Chapter 10. Backup and restore
279(28)
10.1 Backup process
280(15)
10.1.1 Backup roles and access rights
280(1)
10.1.2 Database
281(5)
10.1.3 Running backup from the command line
286(1)
10.1.4 Backup process behind the scenes
287(1)
10.1.5 Temporary backup file considerations
288(3)
10.1.6 Binary backups
291(4)
10.1.7 File system backups
295(1)
10.2 Restore process
295(6)
10.2.1 Restore roles and access rights
296(1)
10.2.2 Restore examples
296(3)
10.2.3 Rescue operation
299(1)
10.2.4 Items not restored from a backup
300(1)
10.3 Troubleshooting backup and restore operations
301(6)
10.3.1 Restore with -r and - r -R options
302(1)
10.3.2 Changing the default backup directory
302(1)
10.3.3 Database cannot be backed up
303(1)
10.3.4 Malformed ASCII exception
303(1)
10.3.5 IOM route timeouts
303(1)
10.3.6 Identifyíng managed nodes
304(1)
10.3.7 Implications of using an old backup
304(3)
Chapter 11. Tivoli Management Framework core services
307(136)
11.1 Tivoli administrators
308(21)
11.1.1 Authorization roles
308(1)
11.1.2 Policy regions
308(2)
11.1.3 Creating administrators
310(5)
11.1.4 Using a single Tivoli administrator formultiple users
315(3)
11.1.5 ID mapping
318(4)
11.1.6 Removing and deleting administrators
322(1)
11.1.7 Administrator commands
323(2)
11.1.8 Administrator roles
325(1)
11.1.9 Interregion administration
326(1)
11.1.10 Summary of hints for defining administrators
326(1)
11.1.11 Maintaining Tivoli administrators in large environments
327(2)
11.2 Notice groups
329(10)
11.2.1 Notice group commands
329(1)
11.2.2 Notice group components
329(1)
11.2.3 Notice expiration
330(1)
11.2.4 Custom notice groups
331(1)
11.2.5 Notices database corruption
331(8)
11.3 Tivoli tasks
339(12)
11.3.1 Tivoli jobs
340(1)
11.3.2 Task library features
340(1)
11.3.3 Task and job internals
341(5)
11.3.4 Troubleshooting tasks and jobs
346(5)
11.4 Scheduler
351(3)
11.4.1 Scheduler commands
351(1)
11.4.2 Tips for working with the Scheduler
351(2)
11.4.3 Troubleshooting common Scheduler errors
353(1)
11.5 Interconnected TMRs
354(29)
11.5.1 The Tivoli Name Registry
355(3)
11.5.2 Connecting TMRs
358(2)
11.5.3 Resource visibility
360(4)
11.5.4 lnterregion updates and object time stamps
364(2)
11.5.5 Resource updates
366(3)
11.5.6 Case study: Hub-spoke architecture
369(4)
11.5.7 Naming standards
373(1)
11.5.8 Connections
373(3)
11.5.9 Troubleshooting TMR connections
376(7)
11.6 Multiplexed Distribution
383(60)
11.6.1 MDist and distribution hierarchy
384(7)
11.6.2 Repeater tuning in MDist1
391(6)
11.6.3 Active distributions
397(1)
11.6.4 MDist2 components and functionalities
398(2)
11.6.5 What ís new in MDist2
400(41)
11.6.6 Troubleshooting MDist2
441(2)
Chapter 12. RDBMS Interface Module (RIM)
443(22)
12.1 Overview of RIM
444(1)
12.2 Understanding RIM
444(3)
12.2.1 RIM behind the scenes
444(1)
12.2.2 RIM APIs
445(1)
12.2.3 RDBMS Interface translation layer
446(1)
12.2.4 Vendor adaptor layer
446(1)
12.2.5 Client application communication
446(1)
12.3 Installing RIM
447(9)
12.3.1 Creating application database tables
448(1)
12.3.2 Creating RIM objects
448(1)
12.3.3 RIM scenario-Inventory RIM objects
449(7)
12.4 Troubleshooting example: Failure to connect with RDBMS
456(7)
12.4.1 RIM specifics
461(2)
12.5 Designing your Tivoli environment for RIM
463(2)
Chapter 13. Endpoints and endpoint management
465(60)
13.1 Tívoli endpoint basics
466(5)
13.1.1 Endpoint methods
466(1)
13.1.2 Gateway methods
467(4)
13.2 Common endpoint management problems
471(24)
13.2.1 Common misconceptions
471(1)
13.2.2 Understanding the login process
472(4)
13.2.3 Recap of all configurable parameters for endpoint management
476(4)
13.2.4 Endpóint Initial login failure
480(8)
13.2.5 Multiple (duplicate) endpoints
488(5)
13.2.6 Endpoint isolation/migration
493(2)
13.2.7 Best practices for endpoint management
495(1)
13.3 Endpoint polícìes and endpoint policy scripting
495(14)
13.3.1 General rules for policy scripting
497(1)
13.3.2 Information available to policy scripts
498(1)
13.3.3 Vìewing, modifying, and installing policy scripts
499(1)
13.3.4 allow install_policy
500(5)
13.3.5 select_gateway_policy
505(3)
13.3.6 after install policy
508(1)
13.3.7 login policy
508(1)
13.4 Endpoínt manager and gateway internals
509(18)
13.4.1 Why it is so important
510(1)
13.4.2 Gateway thread usage
510(3)
13.4.3 Gateway threads categorized
513(2)
13.4.4 Methods that are not queued
515(2)
13.4.5 Endpoínt manager thread usage
517(3)
13.4.6 Gateway ALI
520(2)
13.4.7 Configuring endpoint manager threads
522(3)
Part 2. Performance and avaílabtlíty applications 525(268)
Chapter 14. Tivoli Enterprise Console
527(92)
14.1 Tivoli Enterprise Console architecture
529(7)
14.1.1 Architecture scenarios
532(4)
14.2 lnstallatíon debugging
536(4)
14.3 Tivoli Enterprse Console 3.7 tracing and logging
540(25)
14.3.1 Tivolí Enterprise Console Server 3.7 diagnostic logging
540(19)
14.3.2 TEC User Interface Server 3.7 diagnostic logging
559(6)
14.4 RIM tracing
565(2)
14.5 Rule tracing, profiling, logging, and reporting
567(12)
14.5.1 Rule tracing and profiling
568(8)
14.5.2 Event Activity Reports
576(2)
14.5.3 Common rule base errors
578(1)
14.6 TEC Java Console 3.7 debugging
579(15)
14.6.1 Installation and unínstallation
580(8)
14.6.2 Run-time logging and debugging
588(6)
14.7 TEC Sample Event Information 3.7. Spider daemon
594(3)
14.8 Tivoli Enterprise Console 3.7 Windows Event Log Adapter debugging
597(22)
14.8.1 Running an adapter intest mode
602(1)
14.8.2 Running an adapter in debug mode
603(2)
14.8.3 Running an adapter with diagnostic logging
605(2)
14.8.4 Adapter logging example scenarios
607(12)
Chapter 15. IBM Tivolí Monitoring
619(56)
15.1 IBM Tivoli Monitoring 5.1
620(1)
15.2 Architecture
620(5)
15.2.1 Integration with Common Information Model
621(3)
15.2.2 Resource model
624(1)
15.3 New features of IBM Tivoli Monitonng 5.1
625(1)
15.3.1 MDist2 support
625(1)
15.3.2 Web-based Health Console
625(1)
15.3.3 Tivolí Enterprise Data Warehouse support
626(1)
15.3.4 Additional response actions
626(1)
15.4 Troubleshooting IBM Tivoli Monitoring 5.1
626(16)
15.4.1 Logs and traces format
626(2)
15.4.2 TMR Server logs and traces
628(1)
15.4.3 Gateway logs and traces
628(6)
15.4.4 Endpoint logs
634(6)
15.4.5 Web Health Console logs and traces
640(2)
15.5 Tools
642(5)
15.5.1 Tool to generate XML file
642(1)
15.5.2 Autotrace
642(1)
15.5.3 Serviceability tasks
643(4)
15.6 Known problems aid their resolutions
647(1)
15.7 Problem determination
647(28)
Chapter 16. Tivoli Business Systems Manager
675(84)
16.1 Internals of Tivoli Business Systems Manager
676(72)
16.1.1 Base services
676(7)
16.1.2 Object hierarchy
683(27)
16.1.3 Enterprise Edition
710(22)
16.1.4 Distributed Edition
732(16)
16.2 Configuration of Tivoli Business Systems Manager
748(4)
16.2.1 Prerequisites
748(1)
16.2.2 NT Servers installation
749(3)
16.3 Problem determination of Tivoli Business Systems Manager
752(7)
16.3.1 General problem determination techniques
752(1)
16.3.2 TBSM base services logging
752(5)
16.3.3 Remote access for Tivoli Business Systems Manager logs
757(2)
Chapter 17. Tivolí Enterprise Data Warehouse
759(34)
17.1 Tivoli Enterprise Data Warehouse introduction
760(2)
17.1.1 How Tívoli Enterprise Data Warehouse is packaged
762(1)
17.2 Troubleshooting Tivoli Enterprise Data Warehouse
762(9)
17.2.1 Troubleshooting core installation
763(1)
17.2.2 Troubleshooting Warehouse Enablement Pack installations
764(1)
17.2.3 Troubleshooting the IBM Console and the Report Interface
765(3)
17.2.4 Troubleshooting the customization
768(3)
17.3 Troubleshooting ETLs
771(8)
17.3.1 Running ETLs
771(5)
17.3.2 The Data Warehouse Center fails to open
776(2)
17.3.3 Data marts show old data
778(1)
17.4 Maintenance and backup
779(4)
17.4.1 Removing old data from the Data Warehouse Center logs
779(1)
17.4.2 Removing old data from the central data warehouse
780(1)
17.4.3 Reorganizing the data
780(2)
17.4.4 Updating system catalog statístícs
782(1)
17.4.5 Backup
782(1)
17.5 Un-install components
783(2)
17.5.1 Un-install Tivoli Enterprise Data Warehouse core product
783(2)
17.5.2 Un-install the warehouse packs
785(1)
17.6 Troubleshooting IBM Tívolí Monitoring Version 5.1.1 TEDW Support
785(10)
17.6.1 Retrieving the date of last data upload into ITM database
786(1)
17.6.2 Testing the connection between RIM host and ITM database
787(1)
17.6.3 Checking the status of distributed resource models
787(1)
17.6.4 Reviewing data collection parameters
788(1)
17.6.5 Checking trace files
789(4)
Part 3. Configuration and operation applications 793(166)
Chapter 18. Tivoli Workload Scheduler
795(74)
18.1 Tivoli Workload Scheduler
796(5)
18.1.1 The Tivoli Workload Scheduler network
797(2)
18.1.2 Tívolí Workload Scheduler workstation types
799(2)
18.2 Tivoli Workload Scheduler for z/OS
801(6)
18.2.1 Tivoli Workload Scheduler for z/OS configuration
803(4)
18.3 End-to-end scheduling architecture
807(14)
18.3.1 How end-to-end scheduling works
807(3)
18.3.2 Tivoli Workload Scheduler for z/OS end-to-end components
810(4)
18.3.3 Tivoli Workload Scheduler for z/OS end-to-end configuration
814(1)
18.3.4 Tívoli Workload Scheduler tor z/OS end-to-end database objects
815(2)
18.3.5 Tivoli Workload Scheduler for z/OS end-to-end plans
817(4)
18.4 Troubleshooting for Tivoli Workload Scheduler for z/OS
821(20)
18.4.1 Using keywords to describe a problem
822(1)
18.4.2 Searching the software-support database
822(1)
18.4.3 Problem-type keywords
822(3)
18.4.4 Problem analysis procedures
825(1)
18.4.5 Abnormal termination (ABEND or ABENDU) procedure
826(1)
18.4.6 The diagnostic file (EQQDUMP)
827(1)
18.4.7 Trace information
827(1)
18.4.8 System dump dataset
827(1)
18.4.9 LOOP procedure
828(1)
18.4.10 Message (MSG) procedure
829(1)
18.4.11 Performance (PERFM) procedure
830(1)
18.4.12 WAIT procedure
831(1)
18.4.13 Preparing a console dump
831(2)
18.4.14 Dump the failing system
833(1)
18.4.15 Information needed for all problems
833(1)
18.4.16 Performing problem determination for tracking events
834(7)
18.5 Troubleshooting end-to-end solution
841(15)
18.5.1 End-to-end working directory
841(2)
18.5.2 The standard list directory
843(2)
18.5.3 The standard list messages
845(1)
18.5.4 Diagnose and fix problems with unlinked workstations
845(4)
18.5.5 Symphony renew option
849(1)
18.5.6 UNIX System Services diagnostics
850(3)
18.5.7 TCP/IP server
853(1)
18.5.8 Tivoli Workload Scheduler for z/OS connector
854(2)
18.6 Troubleshooting the Job Scheduling Console
856(5)
18.6.1 Trace for the Job Scheduling Console
859(2)
18.7 Troubleshooting Tivoli Workload Scheduler
861(8)
18.7.1 FTAs not linking to the master
861(2)
18.7.2 Batchman not up or will not stay up (batchman down)
863(1)
18.7.3 Jobs not running
864(2)
18.7.4 Jnextday is hung or still in EXEC state
866(1)
18.7.5 Jnextday in ABEND state
866(1)
18.7.6 FTA still not linked after Jnextday
867(1)
18.7.7 Introduction to the Tivoli Workload Scheduler 8.1 tracing facility
867(2)
Chapter 19. IBM Tivoli Configuration Manager
869(82)
19.1 IBM Tivoli Configuration Manager 4.2 overview
871(1)
19.2 IBM Tivoli Configuration Manager 4.2 components
871(2)
19.3 IBM Tivoli Configuration Manager 4.2 new features
873(11)
19.3.1 New Web UI
873(5)
19.3.2 Resource Manager
878(1)
19.3.3 Device management
879(3)
19.3.4 Integration with Enterprise Directories
882(1)
19.3.5 Native packaging support
883(1)
19.3.6 Multicast distribution
883(1)
19.4 Troubleshooting Software Distribution
884(20)
19.4.1 General troubleshooting
884(2)
19.4.2 Check the log
886(1)
19.4.3 Check the Distribution Status Console
887(1)
19.4.4 Make sure that Tivoli Management Framework is functional
888(1)
19.4.5 Check for MDist2 problems
888(2)
19.4.6 Verify the setup of endpoints
890(1)
19.4.7 Check lost-n-found
890(1)
19.4.8 Troubleshooting the software package
891(1)
19.4.9 Software Distribution traces
892(4)
19.4.10 Troubleshootíng Data Moving
896(2)
19.4.11 Troubleshooting Mobile Computing
898(2)
19.4.12 Troubleshooting a pristine installation
900(2)
19.4.13 Troubleshooting discovering and synchronization
902(1)
19.4.14 Change Management Status summary
903(1)
19.5 Troubleshooting Activity Planner
904(6)
19.5.1 Activity Planner processes
904(1)
19.5.2 Activity Planner configuration file
904(2)
19.5.3 Activity Planner log files
906(1)
19.5.4 Activity Planner trace files
907(3)
19.6 Troubleshooting Change Manager
910(2)
19.6.1 Change Manager configuration file
910(1)
19.6.2 Change Manager log files
910(1)
19.6.3 Change Manager trace files
911(1)
19.7 Troubleshooting Web Gateway and device management
912(13)
19.7.1 Troubleshooting Web Gateway installation
912(2)
19.7.2 Common Web Gateway and device management problems
914(10)
19.7.3 Tracíng the Web Gateway
924(1)
19.8 Troubleshooting Web User Interface
925(26)
19.8.1 Common Web User Interface problems
925(2)
19.8.2 Tracing the Web User Interface
927(2)
19.9. Troubleshooting Enterprise Dírectory Integration
929(1)
19.10 Troubleshooting Inventor
930(22)
19.10.1 Enabling logging and tracing
931(11)
19.10.2 Troubleshooting on the endpoint
942(9)
Chapter 20. Tívoli Remote Control
951(8)
20.1 Tívoli Remote Control components
952(2)
20.1.1 Remote Control trace
953(1)
20.1.2 Tívoli Remote Control logging
954(1)
20.2 Troubleshooting Tivoli Remote Control
954(7)
20.2.1 Tivoli Management Framework troubleshooting
955(1)
20.2.2 Windows eventlog
955(1)
20.2.3 Trace files
956(3)
Part 4. Security applications 959(16)
Chapter 21. IBM Tivoli Access Manages for Operating Systems
961(14)
21.1 Introduction
962(1)
21.2 Components aid architecture
962(2)
21.3 Auditing
964(3)
21.3.1 Auditing authorization decisions
964(1)
21.3.2 Auditing administrative activity
965(1)
21.3.3 Auditing trace events
965(1)
21.3.4 Global audit levels
966(1)
21.3.5 Using warning mode to verify policy
967(1)
21.4 Troublshooting
967(9)
21.4.1 IBM Tivoli Access Manager for Operating Systems log files
968(1)
21.4.2 lnstallation problems
968(1)
21.4.3 Configuration problems
969(3)
21.4.4 Run-time problems
972(3)
Appendíx A. Tivoli/Windows whitepaper 975(68)
Scope
976(1)
Conventions
976(1)
Tivoli Authentication Package (TAP)
976(5)
Why TAP
976(1)
Understanding TAP
977(1)
Understanding the Tivoli Remote Access Account (TRAA)
978(2)
Order of account selection
980(1)
wsettap.exe/wlcftap.exe
981(1)
Tivoli accounts
981(8)
Accounts created
981(2)
Accounts used by Tivoli Management Framework
983(3)
Changes to NT accóunts used by Tivoli Management Framework
986(1)
Privileged account comparison between Framework versions
987(1)
Examples of Account Management using different TME versions
988(1)
Security
989(9)
TME functions dependent on NT/Active Directory environment
989(1)
Security and TME: PDC/Windows NT or mixed NT/Windows 2000 environment
990(2)
Security and TME: Active Directory and Windows 2000/XP
992(5)
File system considerations
997(1)
Tivoli Management Framework install and removal
998(12)
lnstallatíon of the Tivoli Remote Installation Package (TRIP)
998(1)
Creation of a Tivoli managed node (TMF)
999(2)
Installation of the Tivoli Management Agent (TMA)
1001(3)
Preparing NT for a Tivoli installation
1004(3)
Tivoli files placed under %SYSTEMBOOT%
1007(2)
DLL conflicts
1009(1)
Microsoft platform-specific topics regarding TME
1010(4)
Windows NT (Version 4.0)
1011(1)
Windows 2000
1011(1)
Windows XP
1011(3)
Environmental considerations
1014(5)
How shell and Perl scripts work on NT
1014(1)
Dependencies and TMA
1015(1)
Name resolutìon/V1/INS
1015(1)
Sourcing the Tivoli environment
1016(1)
Tivoli Desktop for TMF
1016(1)
Basic performance tuning considerations
1017(1)
Non-US Keyboard issue
1017(1)
Port restriction causes TIME_WAIT to last 169 seconds
1017(1)
Service Pack versions supported with Tivoli
1018(1)
TCP/IP speed tweaks for Windows NT and 2000
1018(1)
Tivoli, Microsoft, and third party utilities for NT
1019(2)
NT-specific commands provided by TME
1019(2)
Windows commands for working with TME products
1021(1)
Other utilities
1021(1)
Concerns regarding perceived security vulnerabilities
1021(1)
Utilizing the LSA/Authentication package implementation
1022(1)
Vulnerability analysis
1022(1)
Common problems, troubleshooting, and FAQs
1023(14)
Issues related to the OS
1023(3)
Startup of oserv
1026(1)
Using TRAA with tasks
1027(1)
General Tivoli Management Framework
1027(1)
Install issues
1028(1)
Local responses fail on Windows 2000 Domain Controllers
1029(8)
Identifying which user a given process will run as
1037(6)
Identifying the user using ADE *.ist files
1040(1)
Options for SET_USER
1040(3)
Appendix B. Tivoli/NetWare whítepaper 1043(22)
NetWare considerations
1044(1)
NetWare accounts
1044(1)
Installing NetWare gateways
1045(2)
Installing the NetWare binaries
1046(1)
Registering the NetWare managed node
1047(1)
Creating the NetWare gateway
1047(1)
Installíng endpoints on NetWare
1047(2)
Endpoints in Novell Directory Services (NDS)
1048(1)
Migration of NetWare clients and managed sites
1049(7)
NetWare clients operating as PC managed nodes
1049(1)
NetWare managed sites with IPX/SPX clients
1049(1)
NetWare Managed sites with TCP/IP clients
1050(1)
Migrating NetWare clients to endpoints
1050(1)
Replacing a NetWare managed site subscriber in a profile manager
1051(1)
Replacing a NetWare managed site with endpoint subscribers
1052(2)
Replacing a NetWare managed site with a profile manager
1054(2)
Special considerations for NetWare managed site subscribers
1056(1)
Running the NetWare PC Agent and Icfd concurrently
1056(1)
Network limitations
1056(1)
Considerations for NetWare gateways
1057(3)
NetWare gateways
1057(1)
Endpoint considerations
1058(1)
Communication protocols
1058(2)
Troubleshootíng
1060(5)
Questions related Tivoli/NetWare troubleshooting
1060(5)
Appendix C. Scripts 1065(18)
log_it.pm
1066(1)
allow_install_policy.pl
1067(5)
rotate_logs.pl
1072(4)
prodpatch.pl
1076(4)
installed.pl
1080(3)
Appendix D. Additional material 1083(2)
Locating the Web material
1083(1)
Using the Web material
1083(6)
System requirements for downloading the Web material
1084(1)
How to use the Web material
1084(1)
Abbreviations and acronyms 1085(4)
Related publications 1089(4)
IBM Redbooks
1089(2)
Other resources
1089(2)
Referenced Web sites
1091(1)
How to get IBM Redbooks
1092(1)
IBM Redbooks collections
1092(1)
Index 1093

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