
Therapeutic Communication : Developing Professional Skills
by Herschel Knapp-
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Summary
Table of Contents
Preface | p. xi |
Guidelines for Implementing Role-Play Exercises | p. xiii |
Acknowledgments | p. xvii |
Defining the Therapeutic Relationship | p. 1 |
Therapeutic Figures | p. 1 |
The Therapeutic Process | p. 2 |
Selection | p. 2 |
Initial Contact | p. 3 |
Termination | p. 3 |
Time | p. 3 |
Goal | p. 4 |
Topic of Conversation | p. 6 |
Advice | p. 7 |
Perspective | p. 8 |
Social/Emotional Factors | p. 9 |
Emotional Involvement | p. 9 |
Objectivity | p. 9 |
Rescind Your Ego | p. 10 |
Personal Contact | p. 11 |
Involvement | p. 12 |
Professionalism | p. 13 |
Legal | p. 13 |
Confidentiality | p. 14 |
Scope of Practice | p. 15 |
Boundaries | p. 15 |
Time Commitment/Responsibility | p. 17 |
Respect | p. 17 |
Nonjudgmental Attitude | p. 18 |
Positive Regard | p. 19 |
Self-Disclosure | p. 20 |
Advantages of Self-Disclosure | p. 21 |
Disadvantages of Self-Disclosure | p. 21 |
Self-Disclosures Should Be Honest | p. 24 |
Self-Disclosure Guidelines | p. 25 |
Role-Play Exercises | |
Don't Mention It: Practice Principles: Respect, Legal, Confidentiality | p. 27 |
Unpleasant Dreams: Practice Principles: Scope of Practice, Nonjudgmental Attitude, Positive Regard | p. 28 |
My Therapist, My Friend?: Practice Principles: Personal Contact, Boundaries, Self-Disclosure | p. 29 |
Digital Dilemma: Practice Principles: Advice, Confidentiality, Involvement | p. 30 |
A Lot of Class: Practice Principles: Goal, Topic of Conversation, Rescind Your Ego | p. 31 |
Getting Started | p. 32 |
Preappointment Review | p. 32 |
Facilitating a Conducive Environment | p. 33 |
Rapport | p. 33 |
Fostering Sensitive Disclosure | p. 35 |
Initial Contact | p. 40 |
Introduction and Ground Rules | p. 40 |
Presenting Problem | p. 41 |
Coping With Silence | p. 42 |
Start Where the Client Is | p. 44 |
Respect the Client's Boundaries | p. 46 |
Matching | p. 48 |
Vocal Features | p. 49 |
Underlying Problem | p. 51 |
Role-Play Exercises | |
Uniquely Blaine: Practice Skills: Rapport, Presenting Problem, Start Where the Client Is | p. 54 |
The Silence of the Client: Practice Skills: Fostering Sensitive Self-Disclosure, Coping With Silence, Vocal Features | p. 55 |
Teen Tension: Practice Skills: Respect the Client's Boundaries, Matching, Underlying Problem | p. 56 |
Insincerely Yours: Practice Skills: Coping With Silence, Matching, Introduction and Ground Rules | p. 57 |
Loss or Gain?: Practice Skills: Presenting Problem, Respect the Client's Boundaries, Underlying Problem | p. 58 |
Following | p. 59 |
Listening | p. 59 |
Attending | p. 60 |
Observational Cues | p. 60 |
Nonverbal Attending | p. 63 |
Brief Verbals | p. 65 |
Pausing | p. 66 |
Verifying Perception | p. 70 |
Reflection/Paraphrasing | p. 70 |
Reverse Reflection | p. 72 |
Summarizing | p. 75 |
Clarification | p. 77 |
Role-Play Exercises | |
Car Crash Conundrum: Practice Skills: Nonverbal Attending, Summarizing, Clarification | p. 82 |
A Lot to Kerry: Practice Skills: Observational Cues, Brief Verbals, Reflection/Paraphrasing (Content and Feelings) | p. 83 |
Family Funeral: Practice Skills: Pausing, Reverse Reflection, Clarification | p. 84 |
Riley to the Rescue: Practice Skills: Summarizing, Nonverbal Attending, Reverse Reflection | p. 85 |
Lay Off: Practice Skills: Brief Verbals, Observational Cues, Reflection/Paraphrasing (Content and Feelings) | p. 86 |
Emotional Communication | p. 87 |
Emotional Language | p. 87 |
Positive Feelings | p. 88 |
Negative Feelings | p. 88 |
Emotional Communication | p. 90 |
Empathy | p. 91 |
Validation | p. 95 |
Normalizing | p. 96 |
Self-Awareness | p. 98 |
Recognizing Your Perspective | p. 98 |
Monitoring Your Feelings | p. 99 |
Managing Countertransference | p. 99 |
Coping With Prejudices | p. 100 |
Role-Play Exercises | |
The Barking Lot: Practice Skills: Empathy, Validation, Normalizing | p. 101 |
Back to the Books: Practice Skills: Empathy, Validation, Normalizing | p. 102 |
How Sweet It Isn't: Practice Skills: Empathy, Validation, Normalizing | p. 103 |
Up in Smoke: Practice Skills: Empathy, Validation, Normalizing | p. 104 |
Business or Pleasure?: Practice Skills: Empathy, Validation, Normalizing | p. 105 |
Leading | p. 106 |
Gathering Details | p. 106 |
Furthering | p. 106 |
Prompting | p. 108 |
Open-Ended Requests | p. 109 |
Questioning | p. 110 |
Ask One Question at a Time | p. 111 |
Buffering | p. 113 |
Re-asking a Question | p. 114 |
Close-Ended and Open-Ended Questions | p. 116 |
Avoid Asking Accusatory Questions | p. 118 |
Avoid Asking "Why?" Questions | p. 119 |
Avoid Asking Multiple-Choice Questions | p. 120 |
Avoid Asking Biased Questions | p. 121 |
Directing | p. 122 |
Returning | p. 122 |
Resuming | p. 123 |
Redirecting | p. 125 |
Specificity | p. 127 |
Focusing | p. 128 |
Proposing Alternative Perspectives | p. 130 |
Reframing | p. 130 |
Interpreting | p. 132 |
Generalizing | p. 133 |
Identifying and Resolving Discrepancies | p. 137 |
Challenging | p. 137 |
Confronting | p. 139 |
Educating | p. 142 |
Informing | p. 142 |
Advising | p. 144 |
Role-Play Exercises | |
Resume the Resume: Practice Skills: Open-Ended Requests, Re-asking a Question, Reframing | p. 149 |
Never on a Monday: Practice Skills: Resuming, Specificity, Challenging | p. 150 |
Day of the Condo: Practice Skills: Close-Ended Questions, Open-Ended Questions, Returning | p. 151 |
Aunt Trap: Practice Skills: Furthering, Informing, Advising | p. 152 |
Pat's Pile o' Problems: Practice Skills: Focusing, Redirecting, Prompting | p. 154 |
Video Interview Self-Critique Exercise | p. 156 |
Overview | p. 156 |
Setup | p. 156 |
Role-Play Partner | p. 156 |
Staging | p. 156 |
Implementation | p. 157 |
Role-Play | p. 157 |
Debriefing | p. 158 |
Self-Evaluation Guidelines | p. 158 |
Characteristics of the Client | p. 158 |
Goals of the Interview | p. 158 |
Skills Used | p. 159 |
Overall Impression of the Interview | p. 159 |
Overview of Appendixes A, B, and C | p. 160 |
Skill Integration | p. 160 |
Short-Term Therapy | p. 160 |
Termination | p. 161 |
Session With Dusty-Week 1: Initial Session | p. 162 |
Session With Dusty-Week 5: Midtherapy | p. 192 |
Session With Dusty-Week 10: Termination | p. 222 |
Ethical Standards of Human Service Professionals National Organization for Human Services Council for Standards in Human Service Education | p. 246 |
Preamble | p. 246 |
Standards for Human Service Professionals | p. 247 |
The Human Service Professional's: Responsibility to Clients | p. 247 |
The Human Service Professional's: Responsibility to the Community and Society | p. 248 |
The Human Service Professional's: Responsibility to Colleagues | p. 249 |
The Human Service Professional's: Responsibility to the Profession | p. 250 |
The Human Service Professional's: Responsibility to Employers | p. 250 |
The Human Service Professional's: Responsibility to Self | p. 251 |
Standards for Human Service Educators | p. 251 |
Glossary | p. 254 |
References | p. 265 |
Index | p. 271 |
About the Author | p. 285 |
Table of Contents provided by Ingram. All Rights Reserved. |
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