Techniques And Guidelines For Social Work Practice,9780205446179

Techniques And Guidelines For Social Work Practice

by ;
Edition: 7th
ISBN13: 9780205446179
ISBN10: 0205446175
Format: Hardcover
Pub. Date: 2008-01-01
Publisher(s): Allyn & Bacon
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Summary

The latest edition of this classic book continues to provide students and practitioners of social work with a one-of-a-kind resource designed to emphasize the different techniques needed for successful practice.

Carefully updated to provide social workers with easy access to the most current information on professional techniques and guidelines and organized to support a generalist practice perspective, "Techniques and Guidelines for Social Work Practice" illustrates multiple ways in which both direct and indirect intervention activities are a part of the social worker's repertoire. Touching upon everything from cultural competence to macro practice, the content of this text is so widely applicable it is an invaluable aid in making the transition to a professional career in social work and a staple of professional social work libraries. In a classroom, it is ideal for use in advanced practice, capstone, and field work courses. Parts I and II summarize the essential foundation elements of social work practice, while Parts III through V set out 157 clearly described techniques and guidelines that can be used by students and new practitioners.

The latest edition includes many changes that make it just as essential as previous editions. Techniques deleted from prior editions due to space restrictions are now available at www.ablongman.com/sheafor7e. New techniques include guidelines for assessing small group functioning, family group conferencing, and building mentoring relationships, as well as addressing client concerns related to spirituality and religion and serving the client or community experiencing an emergency or disaster. Following the lessons of 9/11, new content isincluded to prepare social workers to deal a client or community emergency. Information is included on Family group conferencing, a new approach based on the principles of restorative justice about which social workers should be knowledgeable. New guidelines for using mentoring relationships, in which senior practitioners without direct administrative responsibilities support and nurture developing social workers, are included in this edition, along with new guidelines for assessing small group functioning as a means of strengthening subsequent intervention activities with groups. Chapter 14 now includes a straight-forward description of techniques for conducting empirical direct practice evaluation with current illustrations based on students' applications of the most commonly used evaluation tools.

Table of Contents

Preface xv
PART I Social Work and the Social Worker
1(52)
The Domain of the Social Work Profession
3(14)
The Social Work Domain
4(7)
Social Work's Purpose
4(4)
Social Work's Focus
8(1)
Social Work's Scope
9(1)
Social Work's Sanction
10(1)
An Overview of Social Work Practice
11(4)
Conclusion
15(1)
Selected Bibliography
15(2)
Merging Person with Profession
17(20)
Selecting Social Work as a Career
17(4)
Social Work as a Life Companion
18(1)
The School-to-Job Transition
18(1)
Earning a Living as a Social Worker
19(2)
Establishing Oneself as a Social Worker
21(5)
Acquiring a Reputation
21(1)
Conflict over Agency Policy
22(1)
Promoting Social Justice
23(1)
Political Involvement
24(2)
The Interplay of One's Personal and Professional Lives
26(3)
Being Changed by Clients
26(1)
Personal Responses to Clients in Need
27(1)
The Social Worker's Family
28(1)
A Fitness Program for the Social Worker
29(5)
Friendships and Community
29(1)
Self-Worth and Self-Image
30(1)
Physical and Emotional Well-Being
30(1)
Intellectual Growth
31(1)
Spirituality
32(2)
Artistic Expression
34(1)
Having Fun in Social Work
34(1)
Conclusion
35(1)
Selected Bibliography
36(1)
Merging the Person's Art with the Profession's Science
37(16)
The Social Worker as Artist
37(7)
Compassion and Courage
38(1)
Professional Relationship
38(2)
Creativity
40(1)
Hopefulness and Energy
41(1)
Judgment
41(1)
Personal Values
42(2)
Professional Style
44(1)
The Social Worker as Scientist
44(8)
Knowledge of Social Phenomena
46(1)
Knowledge of Social Conditions and Social Problems
47(1)
Knowledge of the Social Work Profession
48(1)
Knowledge of Social Work Practice
49(3)
Conclusion
52(1)
Selected Bibliography
52(1)
PART II The Building Blocks of Social Work Practice
53(80)
The Roles and Functions Performed by Social Workers
55(13)
Defining Professional Roles
55(12)
The Social Worker as Broker
56(1)
The Social Worker as Advocate
57(1)
The Social Worker as Teacher
58(1)
The Social Worker as Counselor/Clinician
59(1)
The Social Worker as Case Manager
60(1)
The Social Worker as Workload Manager
61(1)
The Social Worker as Staff Developer
62(1)
The Social Worker as Administrator
63(2)
The Social Worker as Social Change Agent
65(1)
The Social Worker as Professional
66(1)
Conclusion
67(1)
Selected Bibliography
67(1)
Guiding Principles for Social Workers
68(14)
Principles That Focus on the Social Worker
68(4)
The Social Worker Should Practice Social Work
68(1)
The Social Worker Should Engage in Conscious Use of Self
69(1)
The Social Worker Should Maintain Professional Objectivity
70(1)
The Social Worker Should Respect Human Diversity
70(1)
The Social Worker Should Challenge Social Injustices
71(1)
The Social Worker Should Seek to Enhance Professional Competence
71(1)
Principles That Guide Practice Activities
72(9)
The Social Worker Should Do No Harm
72(1)
The Social Worker Should Engage in Knowledge-Guided Practice
72(1)
The Social Worker Should Engage in Value-Guided and Ethical Practice
73(1)
The Social Worker Should Be Concerned with the Whole Person
73(1)
The Social Worker Should Serve the Most Vulnerable Members of Society
74(1)
The Social Worker Should Treat the Client with Dignity
74(1)
The Social Worker Should Individualize the Client
75(1)
The Social Worker Should Consider Clients Experts on Their Own Lives
75(1)
The Social Worker Should Lend Vision to the Client
76(1)
The Social Worker Should Build on Client Strengths
76(1)
The Social Worker Should Maximize Client Participation
77(1)
The Social Worker Should Maximize Client Self-Determination
77(1)
The Social Worker Should Help the Client Learn Self-Directed Problem-Solving Skills
78(1)
The Social Worker Should Maximize Client Empowerment
78(1)
The Social Worker Should Protect Client Confidentiality
79(1)
The Social Worker Should Adhere to the Philosophy of Normalization
80(1)
The Social Worker Should Continuously Evaluate the Progress of the Change Process
80(1)
The Social Worker Should Be Accountable to Clients, Agency, Community, and the Social Work Profession
80(1)
Conclusion
81(1)
Selected Bibliography
81(1)
Practice Frameworks for Social Work
82(37)
Requirements of a Practice Framework
82(1)
Guidelines for Selecting a Practice Framework
83(3)
Selected Practice Frameworks
86(31)
Selected Practice Perspectives
86(1)
The Generalist Perspective
86(2)
The General Systems Perspective
88(2)
The Ecosystems Perspective
90(3)
The Strengths Perspective
93(1)
The Ethnic-Sensitive Perspective
94(1)
The Feminist Perspective
95(1)
Selected Practice Theories and Models
96(1)
Practice Based on Psychodynamic Theory
96(2)
Practice Based on Behavioral Theory
98(1)
Practice Based on Cognitive-Behavioral Theory
99(1)
Practice Based on Person-Centered Theory
100(1)
Practice Based on Exchange Theory
100(2)
The Interactional Model
102(1)
The Structural Model
103(1)
The Crisis Intervention Model
104(1)
The Task-Centered Model
104(1)
The Solution-Focused Model
105(1)
Practice Based on the Family Therapies
106(2)
The Family Preservation Model (or Home-Based Model)
108(1)
The Clubhouse Model
109(1)
Practice Based on Small-Group Theories
110(2)
Practice Based on the Addiction Model
112(1)
The Self-Help Model
113(1)
Models for Changing Organizations
114(2)
Models for Changing Communities
116(1)
Conclusion
117(1)
Selected Bibliography
118(1)
Facilitating Change through Decision Making
119(14)
Elements of the Planned Change Process
119(2)
The Context of Planned Change
121(2)
Factors Affecting the Client's Need for Change
123(1)
Individual Change
123(1)
Family and Group Change
123(1)
Organizational Change
123(1)
Community Change
124(1)
Identifying the Actors in Planned Change
124(1)
Phases of the Planned Change Process
125(2)
Critical Thinking in Planned Change
127(3)
Decision Making in Planned Change
130(2)
Conclusion
132(1)
Selected Bibliography
132(1)
PART III Techniques Common to All Social Work Practice
133(68)
Basic Communication and Helping Skills
134(47)
Creating an Effective Helping Relationship
136(3)
Verbal Communication Skills
139(4)
Nonverbal Communication Skills
143(2)
Helping Skills
145(13)
The I-Statement
158(1)
Understanding Emotions and Feelings
159(3)
Responding to Defensive Communication
162(3)
Elements of Professional Behavior
165(2)
Making Ethical Decisions
167(5)
Applying Cultural Competence to Helping
172(9)
Basic Skills for Agency Practice
181(20)
Report Writing
182(2)
Letter Writing
184(1)
Effective Telephone Communication
185(2)
Using Information Technology
187(3)
Maintaining Casenotes for Narrative Recording
190(2)
Problem-Oriented Recording (POR) and the SOAP Format
192(3)
Managing Time at Work
195(3)
Controlling Workload
198(1)
Planning for an Absence or Departure
199(2)
PART IV Techniques and Guidelines for Phases of the Planned Change Process
201(310)
Intake and Engagement
203(43)
Section A Techniques and Guidelines for Direct Practice
204(2)
Making the First Telephone Contact
206(1)
Conducting the First Face-to-Face Meeting
207(3)
Clarifying the Client's Problem, Concern, or Request
210(2)
Making a Referral
212(5)
Obtaining, Protecting, and Releasing Client Information
217(3)
Conducting an In-Home Interview
220(2)
Engaging the Involuntary Client
222(3)
Engaging the Hard-to-Reach Client
225(2)
Responding to the Manipulative Client
227(3)
Responding to the Dangerous Client or Situation
230(4)
Section B Techniques and Guidelines for Indirect Practice
234(1)
Learning about Your Agency
235(2)
Recruiting, Selecting, and Training Staff and Volunteers
237(4)
Learning about Your Community
241(5)
Data Collection and Assessment
246(90)
Section A Techniques and Guidelines for Direct Practice
247(2)
The Social Assessment Report
249(6)
Genograms and Ecomapping
255(3)
Social Support Assessment
258(4)
Life Cycle Matrix
262(2)
Identifying Client Strengths
264(3)
Expanding a Client's Vision of Changes That Are Possible
267(3)
Coping Strategies and Ego Defenses
270(5)
Assessing a Client's Role Performance
275(2)
Assessing a Client's Self-Concept
277(3)
Assessing Family Functioning
280(6)
Assessing Small-Group Functioning
286(5)
The ABC Model and the Behavior Matrix
291(2)
Using Questionnaires, Checklists, and Vignettes
293(5)
The 4 Ps, 4 Rs, and 4 Ms
298(2)
Assessing a Client's Social Functioning
300(7)
Assessing a Client's Mental Status
307(3)
Identifying Developmental Delays in Young Children
310(3)
The Person-In-Environment (PIE) System
313(1)
Referral for Psychological Testing
314(3)
The Diagnostic and Statistical Manual of Mental Disorders (DSM)
317(2)
Assessing a Child's Need for Protection
319(5)
Section B Techniques and Guidelines for Indirect Practice
324(1)
Assessing Agency Structure
325(1)
Assessing Human Services Needs
326(2)
Focus Groups
328(2)
Force Field Analysis
330(1)
Community Decision-Making Analysis
331(1)
Analyzing Social Policy Implications
332(4)
Planning and Contracting
336(45)
Section A Techniques and Guidelines for Direct Practice
337(2)
Selecting Target Problems and Goals
339(2)
The Problem Search
341(1)
Using Checklists in Goal Selection
342(2)
The Client Needs List
344(1)
Formulating Intervention Objectives
344(4)
Written Service Contracts
348(4)
Making Use of Informal Resources
352(2)
Family Group Conferencing
354(3)
The Small Group as a Resource
357(5)
Section B Techniques and Guidelines for Indirect Practice
362(1)
Establishing and Changing Organizations
363(2)
The Process of Agency Planning
365(3)
Selecting Change Issues for Advocacy
368(2)
Project Planning and Evaluation
370(4)
Planning a Primary Prevention Program
374(3)
Establishing Formal Interagency Collaboration
377(4)
Intervention and Monitoring
381(88)
Section A Techniques and Guidelines for Direct Practice
382(3)
Planning an Interview
385(1)
Information and Advice
386(2)
Encouragement, Reassurance, and Universalization
388(1)
Reinforcement and Related Behavioral Techniques
389(4)
Behavioral Rehearsal
393(1)
Behavioral Contracting
394(2)
Role Reversal
396(1)
Managing Self-Talk
397(3)
Building Self-Esteem
400(2)
The Empty Chair
402(1)
Confrontation and Challenge
403(2)
Reframing
405(2)
Helping Clients Make Difficult Decisions
407(3)
The ``Talking Stick''
410(1)
Homework Assignments
410(1)
Envelope Budgeting
411(1)
Managing Personal Debt
412(3)
Indirect Discussion of Self in Small Groups
415(1)
Programming in Group Work
416(2)
Resolving Interpersonal Conflict
418(2)
The Feelings List
420(1)
Client Advocacy
421(1)
Client Empowerment
422(3)
Section B Techniques and Guidelines for Indirect Practice
425(1)
Working with a Governing or Advisory Board
426(2)
Conducting Effective Staff Meetings
428(1)
Building Teamwork and Cooperation
429(2)
Leading Small-Group Meetings
431(3)
The Risk Technique
434(1)
The Nominal Group Technique (NGT)
435(1)
Chairing a Committee
436(5)
Problem Solving by a Large Group
441(1)
Brainstorming
441(2)
Class Advocacy
443(3)
Teaching and Training
446(2)
Preparing a Budget
448(3)
The 5 Ps of Marketing Human Services
451(3)
Dealing with the Media
454(3)
Fund-Raising for a Human Services Agency
457(3)
Developing Grant Applications
460(5)
Influencing Legislators and Other Decision Makers
465(4)
Evaluation and Termination
469(42)
Section A Techniques and Guidelines for Direct Practice
472(4)
Measuring Change with Individualized Rating Scales
476(3)
Measuring Change with Standardized Rating Scales
479(2)
The Service Plan Outcome Checklist (SPOC)
481(6)
Task Achievement Scaling (TAS)
487(1)
Goal Attainment Scaling (GAS)
488(4)
Single-Subject Designs (SSDs)
492(6)
Termination of Service
498(2)
Section B Techniques and Guidelines for Indirect Practice
500(1)
Worker Performance Evaluation
501(2)
Program Evaluation
503(3)
The Client Satisfaction Questionnaire (CSQ)
506(3)
Agency Evaluation
509(2)
PART V Specialized Techniques and Guidelines for Social Work Practice
511(120)
Guidelines for Working with Vulnerable Client Groups
512(69)
The Client Who Is Poor
512(5)
The Client Who Is a Child
517(8)
The Client Who Is an Adolescent
525(3)
The Client Who Is Elderly
528(2)
The Client Who Is in Crisis
530(2)
The Client Who Is a Battered Woman
532(4)
The Client Who Is at Risk of Suicide
536(3)
The Client with Cognitive Delay
539(2)
The Client with Brain Injury
541(3)
The Client with a Serious Physical Disability
544(2)
The Client Who Is Chemically Dependent
546(10)
The Client with Serious Mental Illness
556(3)
The Client on Psychotropic Medication
559(2)
The Client Who Is Gay, Lesbian, or Bisexual
561(3)
The Client with an Eating Disorder
564(3)
The Client Experiencing Grief or Loss
567(3)
The Client with Concerns Related to Spirituality and Religion
570(6)
The Client or Community Experiencing an Emergency or Disaster
576(5)
Techniques for Sustaining Social Work Practice
581(50)
Getting a Social Work Job
582(2)
Developing Self-Awareness
584(4)
Stress Management
588(3)
Coping with Bureaucracy
591(3)
Dealing with Sexual Misconduct
594(1)
Avoiding Malpractice Suits
595(5)
Testifying in Court
600(2)
Dealing with Managed Care
602(3)
Giving and Receiving Supervision
605(4)
Building and Maintaining Mentoring Relationships
609(3)
Reading, Writing, and Interpreting Professional Literature
612(11)
Presenting to a Professional Audience
623(2)
Improving the Social Work Image
625(1)
Becoming a Leader
626(5)
Author Index 631(5)
Subject Index 636

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