About the Authors |
|
xi | |
Preface |
|
xiii | |
|
PART I: INTRODUCTION TO MARKETING PLANNING |
|
|
|
The Importance of Marketing Planning |
|
|
3 | (16) |
|
Marketing Planning in Action: Starbucks |
|
|
3 | (1) |
|
|
4 | (1) |
|
|
5 | (3) |
|
|
8 | (3) |
|
Planning's Place in the Organization |
|
|
11 | (2) |
|
The Marketing Planning Process |
|
|
13 | (3) |
|
The Marketing Plan Format |
|
|
16 | (2) |
|
|
18 | (1) |
|
Organizational Considerations in Marketing Planning |
|
|
19 | (20) |
|
Marketing Planning in Action: Simple Is Best |
|
|
19 | (1) |
|
|
20 | (1) |
|
|
20 | (2) |
|
Organizational Objectives and Strategies |
|
|
22 | (4) |
|
|
26 | (1) |
|
|
27 | (5) |
|
Coordination and the Planning Process |
|
|
32 | (4) |
|
Organizational Structure and Market Responsiveness |
|
|
36 | (1) |
|
|
36 | (3) |
|
Database Marketing Planning: Getting Needed Information |
|
|
39 | (22) |
|
Marketing Planning in Action: Hyundai Motor Company |
|
|
39 | (1) |
|
|
40 | (1) |
|
|
40 | (4) |
|
|
44 | (1) |
|
|
45 | (3) |
|
|
48 | (1) |
|
Steps in a Marketing Research Project |
|
|
49 | (9) |
|
|
58 | (3) |
|
PART II: SITUATION ANALYSIS |
|
|
|
|
61 | (20) |
|
Marketing Planning in Action: Napster and the Advent of Music File Sharing |
|
|
61 | (1) |
|
|
62 | (1) |
|
|
62 | (3) |
|
The Strategic Implications of Product/Market Analysis |
|
|
65 | (6) |
|
|
71 | (3) |
|
|
74 | (6) |
|
|
80 | (1) |
|
|
81 | (24) |
|
Marketing Planning in Action: The Antiaging Movement |
|
|
81 | (1) |
|
|
82 | (1) |
|
|
83 | (5) |
|
Psychographics/Lifestyle Segmentation |
|
|
88 | (3) |
|
|
91 | (9) |
|
|
100 | (4) |
|
|
104 | (1) |
|
|
105 | (18) |
|
Marketing Planning in Action: The Package Delivery Industry |
|
|
105 | (1) |
|
|
106 | (1) |
|
The Concept of Competitive Advantage |
|
|
106 | (2) |
|
Purpose of Competitive Analysis |
|
|
108 | (3) |
|
Competitive Forces and Advantages |
|
|
111 | (11) |
|
|
122 | (1) |
|
|
123 | (12) |
|
Marketing Planning in Action: Reinventing Barbie |
|
|
123 | (1) |
|
|
124 | (1) |
|
Problems versus Opportunities |
|
|
124 | (1) |
|
|
125 | (4) |
|
|
129 | (2) |
|
|
131 | (1) |
|
|
132 | (3) |
|
|
|
|
135 | (14) |
|
Marketing Planning in Action: Kodak |
|
|
135 | (1) |
|
|
136 | (1) |
|
|
136 | (1) |
|
Alternatives to Managing by Objectives |
|
|
137 | (1) |
|
Characteristics of Good Objectives |
|
|
138 | (3) |
|
Types of Objectives Included in a Marketing Plan |
|
|
141 | (3) |
|
Using Situation Analysis Data to Set Objectives |
|
|
144 | (1) |
|
|
145 | (4) |
|
PART IV: STRATEGY, STRATEGY VARIABLES, AND FINANCIAL IMPACT |
|
|
|
Marketing Strategy Development |
|
|
149 | (14) |
|
Marketing Planning in Action: Mercedes |
|
|
149 | (1) |
|
|
150 | (1) |
|
|
150 | (1) |
|
Elements of Marketing Strategy |
|
|
151 | (4) |
|
Alternate Marketing Strategies |
|
|
155 | (4) |
|
Factors Influencing the Strategy Selected |
|
|
159 | (2) |
|
|
161 | (2) |
|
|
163 | (22) |
|
Market Planning in Action: DuPont |
|
|
163 | (1) |
|
|
164 | (1) |
|
Product: The First Component of the Marketing Mix |
|
|
164 | (1) |
|
|
165 | (1) |
|
Product Positioning Strategies |
|
|
166 | (2) |
|
Quality-and Value-Based Marketing |
|
|
168 | (3) |
|
|
171 | (1) |
|
Improving Customer Perceptions of Service Quality |
|
|
172 | (1) |
|
New-Product Development Decisions |
|
|
173 | (5) |
|
Changing Existing Products |
|
|
178 | (1) |
|
|
179 | (1) |
|
|
180 | (1) |
|
Packaging and Labeling Decisions |
|
|
181 | (1) |
|
|
182 | (3) |
|
|
185 | (14) |
|
Marketing Planning in Action: The Changing Face of Retail Stores |
|
|
185 | (1) |
|
|
186 | (1) |
|
Who Will Be Channel Captain? |
|
|
187 | (2) |
|
Which Type of Channel Should Be Used? |
|
|
189 | (2) |
|
Which Kind of Middlemen Should Be Used? |
|
|
191 | (1) |
|
Market Exposure Decisions |
|
|
192 | (2) |
|
Transportation and Storage Decisions |
|
|
194 | (2) |
|
The Physical Distribution Concept |
|
|
196 | (1) |
|
|
197 | (2) |
|
|
199 | (18) |
|
Marketing Planning in Action: Product Placement |
|
|
199 | (1) |
|
|
200 | (1) |
|
Target Audience Decisions |
|
|
201 | (1) |
|
Promotional Methods Decisions |
|
|
202 | (1) |
|
|
203 | (3) |
|
Message Content Decisions |
|
|
206 | (4) |
|
Personal Selling Strategy Decisions |
|
|
210 | (3) |
|
Sales Promotion Decisions |
|
|
213 | (1) |
|
|
214 | (1) |
|
Promotional Budgeting Decisions |
|
|
215 | (1) |
|
|
216 | (1) |
|
|
217 | (14) |
|
Marketing Planning in Action: Hotel Price Guarantees |
|
|
217 | (1) |
|
|
218 | (1) |
|
|
218 | (1) |
|
|
219 | (6) |
|
New Product Pricing Decisions |
|
|
225 | (1) |
|
|
226 | (3) |
|
|
229 | (2) |
|
The Financial Impact of Marketing Strategies |
|
|
231 | (14) |
|
Marketing Planning in Action: Razor Wars |
|
|
231 | (1) |
|
|
232 | (1) |
|
Pro Forma Income Statement |
|
|
232 | (2) |
|
|
234 | (3) |
|
|
237 | (1) |
|
|
238 | (2) |
|
Strategy Revisions and Contingency Plans |
|
|
240 | (1) |
|
|
241 | (4) |
|
PART V: IMPLEMENTING AND CONTROLLING THE MARKETING PLAN |
|
|
|
Marketing Plan Implementation |
|
|
245 | (10) |
|
Marketing Planning in Action: The Fluctuating Popularity of the Hummer |
|
|
245 | (1) |
|
|
246 | (1) |
|
|
246 | (1) |
|
Integrating a Societal Marketing Orientation Throughout the Organization |
|
|
247 | (3) |
|
Transition from Strategy to Tactics |
|
|
250 | (3) |
|
|
253 | (2) |
|
Monitoring and Controlling the Marketing Plan |
|
|
255 | (14) |
|
Marketing Planning in Action: Reinvigorating Levi Strauss |
|
|
255 | (1) |
|
|
256 | (1) |
|
Integration of Planning and Control |
|
|
257 | (1) |
|
Timing of Information Flows |
|
|
258 | (1) |
|
Performance Evaluation and Control |
|
|
258 | (7) |
|
|
265 | (1) |
|
|
265 | (4) |
|
PART VI: PLANNING ANALYSIS |
|
|
|
The Marketing Planning Audit |
|
|
269 | (10) |
|
Marketing Planning in Action: Johnson & Johnson |
|
|
269 | (1) |
|
|
270 | (1) |
|
|
270 | (1) |
|
|
271 | (1) |
|
Objective, Scope, and Breadth of Audit |
|
|
272 | (4) |
|
Audit Data and Reporting Format |
|
|
276 | (1) |
|
Increasing the Level of Sophistication in Planning |
|
|
276 | (1) |
|
|
277 | (2) |
|
|
279 | (42) |
|
|
279 | (2) |
|
Organizational Consideration |
|
|
281 | (1) |
|
|
282 | (2) |
|
|
284 | (2) |
|
|
286 | (2) |
|
|
288 | (2) |
|
Summary of Situation Analysis |
|
|
290 | (2) |
|
|
292 | (1) |
|
Marketing Strategy Development |
|
|
293 | (2) |
|
|
295 | (3) |
|
|
298 | (2) |
|
|
300 | (6) |
|
|
306 | (2) |
|
|
308 | (2) |
|
|
310 | (3) |
|
|
313 | (2) |
|
|
315 | (6) |
|
Appendix B. Sample Marketing Plan: Water-Oriented Recreation Park |
|
|
321 | (16) |
|
|
321 | (5) |
|
|
326 | (1) |
|
|
327 | (3) |
|
|
330 | (2) |
|
|
332 | (5) |
Notes |
|
337 | (8) |
Index |
|
345 | |