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| List of Contributors | |
| Foreword | |
| Acknowledgements | |
| The Principles of Outsourcing and Facilities Management | |
| The Business Context for Outsourcing Non-core Service Functions | p. 3 |
| Transformational Outsourcing: from Controlling Cost to Achieving a Step Change in Performance and Agility | p. 11 |
| The Identification of Core Business Processes and their HR and IT Implications | p. 19 |
| The Role of Support Services and FM in the Introduction of Change Management | p. 35 |
| Outsourcing Practice and Applications | |
| Support Services Outsourcing for the Private Sector | p. 53 |
| Professional Services Outsourcing for the Public Sector | p. 61 |
| Tendering Best Practice for Outsources | p. 71 |
| The Changing Workplace - Analysing Property Needs | p. 79 |
| The Changing Workplace - Analysing Space Needs | p. 95 |
| Outsourcing Health and Safety Management | p. 107 |
| Private Finance Initiatives - a Progress Report | p. 111 |
| Commercial and Management Considerations | |
| Procurement - Best Value Criteria for Selection | p. 123 |
| Smart Outsourcing - the Legalities, How to Negotiate the Best Contracts | p. 137 |
| Outsourcing: Defining the Need, Managing the Decision | p. 155 |
| Living with TUPE | p. 167 |
| Multiple-site Management Issues in Delivering Business Support Services to a Range of Customers | p. 171 |
| Building on Experience | |
| Measuring the Value of Facilities and Facilities Management | p. 195 |
| Risk Management and Value Assessment | p. 207 |
| The Role of Facilities Management in Business Continuity Planning and Management | p. 227 |
| The Renewal Decision in IT Outsourcing | p. 243 |
| Monitoring Client/Consumer Feedback | p. 251 |
| Customer Profiling and Improving the Quality of Daily Life at Work | p. 261 |
| Case Studies | |
| Universal Sodexho and Shell Exploration and Production Alliance: A Business Partnership Development | p. 273 |
| Full Circle - the Return Transfer from Outsourced to In-house Management | p. 281 |
| Some Sodexho Contracts Summarised | p. 295 |
| Contributors' Contact Details | p. 299 |
| List of Advertisers | p. 305 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
Managing Business Support Services: Strategies for Outsourcing and Facilities Management
by REUVID JONATHANEdition: 2nd
Format: Paperback
Pub. Date: 2003-02-01
Publisher(s): Stylus Pub Llc
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