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Kitchen & Bath Business Project Management, Second Edition is a comprehensive guide to professional practice for the kitchen and bath professional. This one-stop reference is based on the real-world experiences of kitchen and bath experts to ensure success in business and professional life. Kitchen & Bath Business Project Management, Second Edition is illustrated in full color throughout with improved graphic design so that visual learners can easily absorb both technical and professional practice information. This book also includes access to a companion website with easily customizable forms for increased efficiency, and an Instructor's Manual.
Kitchen and Bath Business and Project Management, with Website
by NKBA (National Kitchen and Bath Association)Edition: 2nd
Format: Hardcover
Pub. Date: 2013-12-09
Publisher(s): Wiley
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Summary
Author Biography
Hank Darlington has more than forty years of experience as a business owner, professional manager, and industry consultant.
Ellen Cheever, CMKBD, ASID is an award-winning, internationally known kitchen and bath design authority and educator.
Table of Contents
Chapter 1: Getting Started
Do You Have What It Takes?
Evaluate Yourself
Before You Start
Why Many Companies Do Not Make It
Avoid These Common Mistakes
Getting Help from Advisors and Mentors
Summary
Chapter 2: Planning Your Business
What Type of Kitchen and Bath Business Are You Going to Operate?
Your Business Selection Criteria
Deciding on the Right Business
Choosing a Name for Your Business
Stages of Company Growth
Short and Long Term Planning
How to Create a Strategic Business Plan for a Kitchen/Bath Dealer
Researching the Market
Preparing Your Business Plan
Summary
Chapter 3: Business Start-up Issues
Choosing the Business Legal Structure
Other Requirements and Considerations
Location, Location, Location
Financing the Business
A Look at Taxes
Selecting Vendor Partners
Buying Groups – Sharing Expertise
Joining the Business Community
Taking Advantage of Outside Help
Summary
Chapter 4: Accounting and Record Keeping
Why You Need to Keep Good Records
Establishing Bookkeeping Procedures
Choosing an Accounting System
What to Keep Track Of
Accounting Software for Your Business
Record Keeping and Administrative Needs
Hiring an Accountant or Bookkeeper
Budgeting for Profit and Cash Flow
Summary
Chapter 5: Financial Controls
Understanding Financial Statements
Chart of Accounts
The Balance Sheet
Cash Flow Analysis
Financial Ratio Analysis
Gross Margin
Ideas on How to Improve Gross Margins
Summary
Chapter 6: Protecting Your Business
Protection Includes Some of the Following:
Developing an Insurance Program
Protecting Your Business from Theft
Summary
Chapter 7: Basic Tax Management
Basic Tax Management
Special rules for small businesses
Tax Responsibilities
Specific Substantiation Requirements for Certain Expenses
Some Hints on How to Prevent an Audit
Help Available from the IRS
Other Taxes
Summary
Chapter 8: The Basics of Human Resource (People) Management
The Broad Picture of Human Resources
Human Resource Trends for the Future
Figuring out Your Needs
Deciding on the Right Compensation System for Your Sales Team
Examples of Compensation Plans
Resourceful Recruiting
Job Applications, Resumés, Testing, to Narrow down the List of Candidates
The Art of Interviewing
Making the Final Hiring Decision
Summary
Chapter 9: Human Resource Management—after the Decision Is Made
A Special Note From Hank
The Orientation Period
Training and Development
Policy and Procedures Manual
Creating an Employee-Friendly Work Environment
Alternate Working Arrangements May Attract Good Candidates
Keep Tabs on Company Morale
Conduct Regular Meetings
Measuring Employee Performance
Developing Disciplinary Procedures
Defining At-Will Employment
Terminating an Employee
Termination for “Just Cause”
Sample Forms
Summary
Chapter 10: Marketing
Marketing and Sales Are Not the Same
Looking at the Big Picture: the Marketing “Wheel of Fortune”
Make the Time
Your Marketing Plan and Budget
Marketing Budgets
Knowing Who Your Customers Are
Are You Offering the Right Product/ Service Package?
Knowing Who Your Competitors Are
Business Image and Branding Are Important
Establishing Your Brand
Finding and Filling a Meaningful Market Position
Why It’s Important to Have a Great Website
Develop an Advertising Campaign
Getting Your Work Published
Social Marketing for Kitchen & Bath Dealers
Sales and Selling
How to Get Started
Your Sales Team Needs a Strong Leader
Summary of How to Build a Marketing Plan
In Closing. . .
Summary
Chapter 11: Professional and Profitable Project Management
Introduction
Section 1: the Business Owner’s/Manager’s Responsibilities
Section 2: The Designer of Record’s Responsibilities
Section 3: Managing the Client’s Expectations and the Project Jobsite
Section 4: Industry Standards for Moulding Order Procedures and Cabinet Installation
Summary
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