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Foreword by Philip Kotler. |
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Preface (Alice M. Tybout and Tim Calkins). |
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Introduction: The Challenge of Branding (Tim Calkins). |
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Section I: Key Branding Concepts. |
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Chapter 1: Brand Positioning (Alice M. Tybout and Brian Sternthal). |
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Chapter 2: Designing Brands (Bobby J. Calder). |
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Chapter 3: Brand Meaning (John F. Sherry, Jr.). |
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Section II: Strategies for Building and Leveraging Brands. |
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Chapter 4: Competitive Brand Strategies (Gregory S. Carpenter and Kent Nakamoto). |
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Chapter 5: Brand Extensions (Bridgette M. Braig and Alice M.Tybout). |
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Chapter 6: Brand Portfolio Strategy (Tim Calkins). |
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Section III: From Strategy to Implementation. |
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Chapter 7: Building Brands through Effective Advertising (Brian Sternthal and Angela Y. Lee). |
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Chapter 8: Relationship Branding and CRM (Edward C. Malthouse and Bobby J. Calder). |
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Chapter 9: Brand Strategy for Business Markets (James C. Anderson and Gregory S. Carpenter). |
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Chapter 10: Services Branding (Amy L. Ostrum, Dawn Iacobucci, and Felicia N. Morgan). |
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Chapter 11: Branding in Technology Markets (Mohanbir Sawhney). |
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Chapter 12: Building a Brand-Driven Organization (Scott Davis). |
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Chapter 13: Measuring Brand Value (Don E. Schultz and Heidi F. Schultz). |
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Section IV: Branding Insights from Senior Managers. |
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Chapter 14: Using Positioning to Build a Megabrand (Mark R. Goldston, Chairman,CEO, and President, United Online). |
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Chapter 15: Marketing Leverage in the Frame of Reference (Mark Shapiro, Principal, New England Consulting Group). |
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Chapter 16: Finding the Right Brand Name (Carol L. Bernick, Chairman, Alberto-Culver Company). |
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Chapter 17: Building Global Brands (Betsy Holden, President, Global Marketing and Category Development, Kraft Foods). |
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Chapter 18: Branding and Organizational Culture (Gary A. Mecklenburg, President and CEO, Northwestern Memorial HealthCare). |
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Chapter 19: Branding and the Organization (E. David Coolidge III, Vice Chairman, William Blair & Company). |
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Chapter 20: Internal Branding (Ed Buckley, Vice President, UPS; Matt Williams, Senior Vice President, Martin Agency). |
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