Flipping the Switch... : Unleash the Power of Personal Accountability Using the QBQ!,9780399152955

Flipping the Switch... : Unleash the Power of Personal Accountability Using the QBQ!

by
ISBN13: 9780399152955
ISBN10: 0399152954
Format: Hardcover
Pub. Date: 2005-12-29
Publisher(s): Putnam Adult
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Summary

In his bestselling ""QBQ!" The Question Behind the Question," Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. Now he takes readers to the next level to show how they can use the power of the "QBQ!" and personal accountability every day.

Author Biography

John G. Miller is the founder of QBQ, Inc., an organizational development firm dedicated to making personal accountability a core value for companies and individuals. Through his writing, speaking, and a nationwide network of certified QBQ! consultants, Miller has brought his message to countless organizations, including Bausch & Lomb, Blockbuster, Wells Fargo, Verizon Wireless, Applebee's, Boeing, and the U.S. Department of Defense. Miller is the author of QBQ! The Question Behind the Question.

Table of Contents

The QBQ! Advantage Principles
1(5)
QBQ! The Question Behind the Question
6(9)
Advantage Principle One • Learning
A Picture of Learning
15(3)
Garbage Thinking: The Roadblocks to Learning
18(12)
QBQ! Learning Equals Change
30(7)
Advantage Principle Two • Ownership
Ownership: Solve the Problem!
37(5)
The Blame Game: The Opposite of Ownership
42(5)
A Study in Blame: E-Mail Wars
47(2)
No Excuses
49(2)
The Ultimate Excuse: It's Not My Job
51(3)
Owning Safety
54(3)
Taking Ownership Too Far
57(4)
Advantage Principle Three • Creativity
QBQ! Creativity: Succeeding with What We Have
61(4)
A Creative Shift in Thinking
65(6)
Advantage Principle Four • Service
QBQ! Service: Doing for Others What We Don't Have to Do
71(5)
Service and Humility
76(5)
Organizations Don't Serve---People Do
81(3)
Service: It's the Right Thing to Do
84(3)
A Legacy of Service
87(8)
Advantage Principle Five • Trust
QBQ! Trust: It's Up to Me
95(4)
Trust Builders
99(12)
Trust Takes Time
111(6)
Living the Advantage Principles
Living Like Larry
117(6)
Appendix: Putting the Advantage Principles into Action 123

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