This unique reference presents an impressive validation of what industry leading firms are accomplishing through their supply chain efforts. It articulates the top ten traits of greatness that distinguish the leaders from the followers. Each chapter covers a trait of greatness against which any firm in any business can calibrate itself and initiate a plan for achieving similar progress. Diagnosing Greatness demonstrates how an enterprise can achieve and sustain industry best business results while better satisfying all constituents of the enterprise.

Charles Poirier is a partner with the Strategic Services Group of Computer Sciences Corporation. He is a recognized authority on business process improvement, supply chain management, e-business techniques, and collaborative use of technology around the world. He has written seven books related to improving supply chain processing and his works have been translated into 10 languages. He is a frequent presenter at national and international conferences and meetings and a sought-after advisor for major business corporations. Francis Quinn is the founding editor and editorial director of Supply Chain Management Review. He has been covering the logistics and supply chain scene for more than two decades, having served for many years as editor of Traffic Management Magazine. In addition, he has written on supply chain topics for Business Week and other industry publications and was a contributor to the book Supply Chain Directions for a New North America, prepared for the Council of Supply Chain Management Professionals by Accenture. Frank holds an undergraduate degree from Boston College and a Master's degree from the University of Missouri School of Journalism. Morgan Swink is Professor and Eli Broad Legacy Fellow of Operations and Supply Chain Management at the Broad Graduate School of Management, Michigan State University. He teaches in areas of supply chain management, project management, innovation management, and operations strategy. Dr. Swink is currently the Co-Editor in Chief for the Journal of Operations Management. He has co-authored two textbooks and published over 50 articles in a variety of academic and managerial journals. He holds a BS in Mechanical Engineering from Southern Methodist University, an MBA from the University of Dallas, and a Ph.D. in Operations Management from Indiana University. He consults and leads executive education workshops and seminars in supply chain integration, world-class manufacturing, project management, manufacturing flexibility, and breakthrough thinking for innovation and productivity.