Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (Cahps)
by Quigley, Denise D.; Farley, Donna O.; Brown, Julie A.; Elliott, Marc N.; Vries, Han deEdition: 1st
Format: Paperback
Pub. Date: 2006-10-15
Publisher(s): RAND CORPORATION
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Summary
Using a structured consensus process, RAND worked with health plans to identify the specific issues of concern to them regarding the usability of CAHPS results for quality-improvement actions. Results of interviews with health plans confirmed their desire to have supplemental items available that they could use to collect more action-oriented data for quality improvement. In response to this issue, priority domains-coordination of care, access to care, information and materials, and customer service-and topic areas for item development were identified, and items for those areas were developed and field-tested.
Table of Contents
| The context : making CAHPS more usable for quality improvement | p. 1 |
| Diagnosing the problem | p. 3 |
| Identifying priority topic areas | p. 9 |
| Developing specific items within the priority topic areas | p. 15 |
| Testing candidate supplemental QI items for CAHPS | p. 23 |
| Discussion and conclusion | p. 37 |
| Design and methods for the health plan interviews | p. 39 |
| Reliability of ratings of importance of QI items | p. 45 |
| New CAHPS supplemental items for quality improvement | p. 51 |
| Supplemental quality improvement (QI) items in the field test | p. 53 |
| Correlations of supplemental QI items | p. 61 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
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