Dealing With Difficult People,9781591396345

Dealing With Difficult People

by
ISBN13: 9781591396345
ISBN10: 1591396344
Format: Paperback
Pub. Date: 2004-12-01
Publisher(s): Harvard Business School Pr
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Summary

A part of the HBS Press line of books called The Results-Driven Manager Series. "Dealing with Difficult People will teach managers to deal with anger and negativity and understand how to use feedback to improve the workplace and hold people accountable for their actions.

Table of Contents

Introduction 1(20)
What Types of Difficult People Must You Deal With?
Today's Angry Workplace
21(13)
An Interview with R. Brayton Bowen
Crabs, Cranks, and Curmudgeons
34(8)
How to Manage Difficult People
Constantine von Hoffman
Don't Just Do Something---Sit There
42(4)
David Whitemyer
Will You Help or Heave Your Underperformers?
46(4)
Paul Michelman
Consequences
50(7)
The Secret to Holding People Accountable
Lila Booth
Are You Causing Problem Behavior?
Don't Avoid Conflicts---Manage Them
57(9)
Monci J. Williams
How to Handle Difficult Behaviors
66(5)
Ken Cloke
Joan Goldsmith
When to Walk Away from a Fight
71(9)
Rebecca M. Saunders
Five Questions About Business/Personal Relationships with Ronna Lichtenberg
80(5)
The Four Myths of Feedback
85(6)
Jamie Higgins
Diana Smith
How Should You Communicate with Difficult People?
Managing Negativity
91(9)
Checklist for Conducting a Disciplinary Conversation
100(8)
Edward Prewitt
Performance Review Anxiety
108(10)
Beverly Ballaro
``I Just Can't Bring Myself to Talk About That with Her.''
118(4)
How to Have Difficult Conversations
The Communication Secrets of Executive Coaches
122(9)
How to Have Conversations That Lead to Action
Nick Morgan
Feedback in the Future Tense
131(8)
Hal Plotkin
About the Contributors 139

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