Inspire people to perform at their best in any workplace environment

Coaching & Mentoring For Dummies is the playbook to help supervisors change their role from doer/manager to coach/mentor. Leadership and coaching expert Leo MacLeod, shares the secrets of motivating employees to find purpose in their work and grow as independent problem solvers—without micromanaging them. Written for today’s changing workplace, the book provides guidance on leading diverse teams, working with younger generations and working remotely. Business is built on relationships, especially in today’s global economy. Coaching and mentoring are more important than ever. This readable guide provides you with the skills to strengthen connections and pass on useful knowledge that will help teams elevate their productivity and quality of work.

• Gain or improve the coaching skills that drive employee performance and commitment in diverse workforces
• Encourage colleagues to deliver results and guide employees to think for themselves
• Motivate teams both in person and virtually, and navigate intergenerational issues
• Be a sounding board for others and get the best out of your teams
• Foster mentoring relationships that help employees grow and stay engaged in their careers.

This is the perfect Dummies guide for anyone who wants to learn the best practices of coaching and mentorship in today’s diverse, digital world.

Leo MacLeod is a national expert on leadership development and succession planning and the owner of Training/Coaching/Pie, where he has guided thousands of new leaders. He is the author of From the Ground Up: Stories and Lessons from Architects and Engineers Who Learned to Be Leaders.

Marty Brounstein was a dynamic speaker and author of the previous edition of Coaching & Mentoring For Dummies.

Introduction 1

Part 1: Getting Started with Coaching and Mentoring 5

Chapter 1: Understanding Coaching and Mentoring: Just the Basics 7

Chapter 2: Switching from Doer to Coach 13

Chapter 3: Finding the Time to Stay Connected 27

Chapter 4: Laying a Foundation That Builds Commitment 47

Chapter 5: Leveraging Emotional Intelligence 65

Part 2: Facing the Changing Workplace 91

Chapter 6: Accepting Change 93

Chapter 7: Coaching for Diversity 103

Chapter 8: Bridging Generational Differences 123

Part 3: Motivating and Empowering Your Staff 135

Chapter 9: Fueling Employee Motivation 137

Chapter 10: Implementing Key Strategies to Motivate Your Employees 157

Chapter 11: Teaching by Asking Questions 175

Chapter 12: Building Career Self-Reliance 197

Part 4: Coaching for Performance and Growth 223

Chapter 13: Delegating and Empowering 225

Chapter 14: Giving Constructive Feedback 247

Chapter 15: Setting Performance and Development Goals 263

Chapter 16: Taking the Pain Out of Employee Reviews 279

Chapter 17: Coaching for Development and Improvement 293

Part 5: Mentoring for Life 319

Chapter 18: Mastering Mentoring 321

Chapter 19: Building a Support Team 339

Part 6: The Part of Tens 349

Chapter 20: Ten (or So) Surprises for You 351

Chapter 21: Ten (or So) Coaching Myths Debunked 355

Index 359