Coaching Made Easy

by ;
Format: Paperback
Pub. Date: 2003-05-01
Publisher(s): Kogan Page Ltd
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Summary

Have you ever wanted to make change happen more easily? Do you want to harness the power of coaching? Is so, help is at hand, as the simple three-step process in this book can help anyone become an effective coach. Easy to understand and apply, the authors' ABC Technique will give you a solid understanding what to do and when to do it, so that they can coach other members of staff easily and with confidence. Developed over a number of years within a variety of organizational settings, this foolproof approach shows that anyone can learn to coach both easily and quickly. With case studies, problem-solving tips, and confidence building exercises, this proven approach will equip you to coach both individuals and groups and also provide you with an ideal self-development tool.

Table of Contents

Preface vii
Acknowledgements ix
Introduction 1(8)
Part 1 Coaching
Coaching at work
9(20)
The coaching relationship
9(2)
How to offer coaching
11(3)
Compatibility with your management style
14(1)
The role of the coach
14(1)
Benefits of coaching
15(2)
Where are you now, on coaching?
17(4)
What coaching is not
21(4)
Coaching in today's world
25(4)
Part 2 The ABC Technique
The ABC Technique: what it is
29(4)
Step A -- understanding the situation
30(1)
Step B -- understanding what could be better
31(1)
Step C -- understanding how it could be better
32(1)
The ABC Technique: three real-life examples
33(14)
The ABC Technique: using it
47(16)
Step A
48(8)
Step B
56(2)
Step C
58(5)
The ABC Technique: the thinking behind it
63(68)
Nature/nurture
64(2)
Can'ts and shoulds
66(3)
View of the world
69(3)
Neurological levels
72(4)
Size of change
76(3)
The power of separating verb tenses
79(1)
Motivation direction
80(5)
Planning ahead
85(1)
Failure versus feedback
86(1)
Chunk size
87(1)
What before how
88(1)
Positive by-products of negative behaviour
89(2)
Convincer strategy
91(1)
How we know something is right -- external vs. internal
92(1)
Communicating cooperatively
92(2)
Thinking flexibly
94(2)
Curiosity
96(1)
Discomfort
97(1)
Confusion
97(1)
Indecision
98(2)
The power of the period
100(2)
Apologizing
102(2)
The language of sensory preferences
104(2)
Dilemmas and compulsions
106(1)
Perceptual positions
106(5)
Noticing
111(4)
Pacing
115(2)
Verbal/non-verbal
117(2)
Questioning
119(2)
Metaphor, anecdote and stories
121(2)
Reflecting
123(1)
Visualization
124(2)
Feedforward
126(3)
Reactions vs. responses
129(2)
The ABC Technique: how it works
131(28)
Analysis of the three step structure
131(7)
Analysis of each question
138(21)
Part 3 You as a coach
You as a coach
159(16)
Preparation for coaching sessions
159(12)
Self-coaching
171(1)
Coaching on the hoof
172(3)
Ten great coaching questions 175(2)
Index 177

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