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Chapter 1: What We Were, Who We Are, and Who We Are Becoming. |
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Brief Genealogy of the IT Profession. |
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What CEOs Really Want in Their CIOs. |
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Ten Questions the CIO Must Ask the CEO. |
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Chapter 2: A Fork in the Road: Business or Technology? |
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Creating the IT Internal Partnership Network. |
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Maximizing the Partnership Network. |
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Evolving CIO Expectations: Technologist or Businologist? |
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CIO and CTO Relationships. |
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Ten Questions the CIO Should Ask Network Partners. |
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Chapter 3: A Unified Competency Profile. |
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Leadership Competence and Vision. |
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Ten Questions the CIO Should Ask Outsourced Service Providers. |
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Chapter 4: Connecting IT to Value Creation. |
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The Language of the Industry. |
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Embracing the “Perfect” External Customer, or Managing Customer Relationship Value. |
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Enterprisewide Strategic Planning. |
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Continuous and Discontinuous Process Improvement. |
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The CIO and Practical Strategic Planning: More Than Just IT. |
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Planning the Future without Disrupting the Present. |
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Ten Questions the CIO Should Ask the Entire Executive Team during Joint Strategic Planning Activities. |
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Chapter 5: Focus and Prioritization. |
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CIO Risk Profile Assessment. |
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Aligning IT Resources to Your Organization’s Strategy. |
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Proper Provisioning: Resource Allocation to IT. |
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Adaptive Systems: If We Haven’t Started It Yet, It Costs Nothing to Change It! |
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Charting the Journey Milestones: IT Program Management. |
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Ten Questions the CEO Should Ask the CIO for Successful Alignment. |
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Chapter 6: Final Preparations. |
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The Trek into (Un)Known Territory: Barriers to Success. |
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Decisions a CIO Should Not Make Alone. |
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Ten Questions the CIO Must Ask about Future Horizons. |
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