Business Processes and Information Technology,9780324008784

Business Processes and Information Technology

by ; ;
ISBN13: 9780324008784
ISBN10: 0324008783
Format: Paperback
Pub. Date: 2003-02-27
Publisher(s): South-Western College Pub
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Summary

This text prepares students to effectively use, manage, and participate in the development of information technology applications insupport of common business processes. Interconnections among an organization's management, business processes, information systems andinformation technology are brought out in each chapter. Another emphasis throughout the text is the governance, control, and security ofbusiness processes, information systems--especially underlying financial information systems--and emerging technologies. Moreover, thetext centers around three themes: IT innovations, e-business and enterprise systems.

Table of Contents

Part I Business Processes and Information Systems Foundation
1(65)
Introduction to Information Systems
2(22)
Synopsis
3(1)
Introduction
4(1)
The Textbook's Three Themes
4(5)
Challenges and Opportunities for the Business Professional
5(1)
Components of the Study of Information Systems
5(4)
What Is an Information System?
9(3)
Systems and Subsystems
9(1)
The Information System
10(2)
Logical Components of a Business Process
12(3)
Management Uses of Information
15(5)
Data versus Information
15(1)
Qualities of Information
15(5)
The Role of the Business Professional
20(1)
Conclusions
21(1)
Review Questions
22(1)
Discussion Questions
22(2)
Documenting Business Processes and Information Systems
24(41)
Synopsis
25(1)
Introduction
26(1)
Reading Systems Documentation
26(12)
Reading Data Flow Diagrams
26(4)
Reading Systems Flowcharts
30(7)
Reading Entity-Relationship Diagrams
37(1)
Conclusions
38(1)
Appendix 2A
39(12)
Preparing Data Flow Diagrams
39(1)
The Narrative
39(1)
Table of Entities and Activities
39(11)
Summary of Drawing DFD Diagrams
50(1)
Appendix 2B
Preparing Systems Flowcharts
51(4)
Summary of Systems Flowcharting
55(1)
Review Questions
56(1)
Discussion Questions
57(1)
Problems
58(7)
Part II Technology for Business Processes and Information Systems
65(102)
Database Management Systems
66(40)
Synopsis
66(1)
Introduction
67(1)
Event Data Processing
67(4)
Transaction Processing Approach
69(1)
Event-Driven Approach
70(1)
File Management Processes
71(5)
Managing Data Files
72(1)
Limitations of File Processing
72(4)
Database Management Systems
76(6)
Logical vs. Physical Database Models
77(3)
Overcoming the Limitations of File Processing
80(1)
Enabling Event-Driven Systems
81(1)
Entity-Relationship (E-R) Modeling
82(3)
Entities and Attributes
83(2)
Relationships
85(1)
Relational Databases
85(4)
Basic Relational Concepts
88(1)
Conclusions
89(1)
Appendix 3A
90(5)
E-R Model Development
90(1)
Model Constraints
91(1)
Entity Relationship (E-R) Diagrams
92(3)
Appendix 3B
95(4)
Mapping an E-R Diagram to a Relational DBMS
95(4)
Review Questions
99(1)
Discussion Questions
100(1)
Problems
101(5)
E-Business
106(35)
Synopsis
106(1)
Introduction
107(1)
The Changing World of Business Processing
108(9)
Automating Manual Systems
109(3)
Online Transaction Entry (OLTE)
112(1)
Online Real-Time (OLRT) Processing
113(3)
Online Transaction Processing (OLTP)
116(1)
Advances in Electronic Processing and Communication
117(1)
Automated Data Entry
117(2)
Digital Image Processing
118(1)
Communication Networks
118(1)
Stages of E-Business
119(14)
Electronic Document Management
120(1)
Electronic Data Interchange
121(4)
Internet Commerce
125(8)
Conclusions
133(4)
Appendix 4A
137(1)
EDI Standards
137(1)
Review Questions
138(1)
Discussion Questions
139(1)
Problems
140(1)
Business Intelligence and Knowledge Management Systems
141(26)
Introduction
142(16)
Management Decision Making
143(4)
Systems for Aiding Decision Makers
147(11)
Knowledge Management
158(5)
Gathering Knowledge with Groupware
159(1)
Storing Knowledge in Data Warehouses
159(1)
Intelligent Agents for Knowledge Retrieval
160(1)
Creating a Knowledge Culture
161(2)
Conclusions
163(1)
Review Questions
163(1)
Discussion Questions
164(1)
Problems
164(3)
Part III Development of Information Systems
167(72)
Systems Analysis
168(36)
Synopsis
168(1)
Introductions
169(6)
Definitions and Objectives of Systems Development
170(5)
Controlling the Systems Development Process
175(4)
Project Management
176(1)
Quality Assurance
177(2)
Involvement in Systems Development
179(1)
Business Process Reengineering
180(3)
Change Management
183(1)
Systems Survey
183(5)
Triggering Systems Development
184(1)
Definition and Goals
184(1)
Gather Facts
185(1)
Perform Preliminary Feasibility Study
185(1)
Devise the Project Plan
186(1)
Obtain Approvals
187(1)
Structured Systems Analysis
188(6)
Definition and Goals
189(3)
Define Logical Specifications
192(1)
Design Alternative Physical Systems
192(1)
Select the Best Alternative Physical System
193(1)
Complete and Package the Systems Analysis Documentation
193(1)
Conclusions
194(2)
Appendix 6A
196(1)
Tools for Gathering and Analyzing Facts
196(1)
Literature Review
196(1)
Interviews
196(1)
Internal Presentation
196(1)
Observations
196(1)
Database and Files Review
197(1)
Questionnaires
197(1)
Review Questions
197(1)
Discussion Questions
198(2)
Problems
200(4)
Systems Design and Implementation
204(35)
Synopsis
204(1)
Introduction
205(2)
Systems Selection
207(1)
Software and Hardware Acquisition Alternatives
208(1)
Software Acquisition Alternatives
209(4)
Hardware Acquisition Alternatives
212(1)
The Intermediate Steps in Systems Selection
213(4)
Prepare Requests for Proposal
213(1)
Evaluate Vendor Proposals
214(3)
Complete Configuration Plan
217(1)
Introduction to Structured Systems Design
217(1)
The Intermediate Steps in Structured Systems Design
218(3)
Specify Modules
218(1)
Develop Implementation Plan and Budget
219(1)
Develop Implementation Test Plan
219(1)
Develop User Manual
219(1)
Develop Training Program
219(1)
Complete Systems Design Document
220(1)
Introduction to Systems Implementation
221(2)
The Intermediate Steps in Systems Implementation
223(5)
Complete the Design
223(1)
Acquire Hardware and Software
224(1)
Write, Configure, Test, Debug, and Document Computer Software
225(1)
Select, Train, and Educate Personnel
225(1)
Complete User Manual
225(1)
Test System
226(1)
Obtain Approvals
227(1)
Conduct Conversion
227(1)
Systems Operation
228(2)
The Post-Implementation Review
228(1)
Systems Maintenance
229(1)
Conclusions
230(1)
Review Questions
230(1)
Discussion Questions
231(1)
Problems
232(7)
Part IV Internal Control for Business Processes and Information Systems
239(84)
IT Governance: The Management and Control of Information Technology and Information Integrity
240(41)
Synopsis
241(1)
Why Do We Need Control?
242(6)
Corporate Governance
242(3)
Fraud and Its Relationship to Control
245(3)
Defining Internal Control
248(1)
A Working Definition of Internal Control
248(1)
Ethical Considerations and the Control Environment
248(1)
Business Process Control Goals and Control Plans
249(5)
Control Goals of the Operations Process
251(1)
Control Goals of the Information Process
251(2)
Control Plans
253(1)
Introduction to Pervasive Controls
254(2)
Four Broad IT Control Process Domains
255(1)
Planning and Organization Domain
256(6)
IT Process 1: Establish Strategic Vision for Information Technology
257(1)
IT Process 2: Develop Tactics to Plan, Communicate, and Manage Realization of the Strategic Mission
257(5)
Acquisition and Implementation
262(1)
IT Process 3: Identify Automated Solutions
262(1)
IT Process 4: Develop and Acquire IT Solutions
262(1)
IT Process 5: Integrate IT Solutions into Operational Processes
263(1)
IT Process 6: Manage Changes to Existing IT Systems
263(1)
Delivery and Support
263(7)
IT Process 7: Deliver Required IT Services
263(1)
IT Process 8: Ensure Security and Continuous Service
264(6)
IT Process 9: Provide Support Services
270(1)
Monitoring
270(1)
IT Process 10: Monitor Operations
270(1)
Conclusions
271(1)
Review Questions
271(2)
Discussion Questions
273(1)
Problems
274(7)
Controlling Information Systems: Process Controls
281(42)
Synopsis
281(1)
Introduction
282(1)
The Control Framework
282(5)
The Control Mix
282(3)
Steps in Preparing the Control Matrix
285(2)
Control Plans for Data Entry without Master Data
287(7)
System Description and Flowchart
288(1)
Applying the Control Framework
289(5)
Control Plans for Data Entry with Master Data
294(5)
System Description and Flowchart
295(1)
Applying the Control Framework
296(3)
Control Plans for Data Entry with Batches
299(8)
System Description and Flowchart
300(1)
Applying the Control Framework
300(7)
Conclusions
307(2)
Appendix 9A
309(4)
Data Encryption and Public-Key Cryptography
309(4)
Review Questions
313(1)
Discussion Questions
314(1)
Problems
315(8)
Part V Core Business Processes
323(198)
The ``Order-to-Cash'' Process: Part I, Marketing and Sales (M/S)
324(49)
Synopsis
325(1)
Introduction
326(1)
Process Definition and Functions
327(1)
Organizational Setting
328(4)
A Horizontal Perspective
328(1)
A Vertical Perspective
329(3)
Managing the M/S Process: Satisfying Customer Needs
332(7)
Decision Making and Kinds of Decisions
334(1)
Using Data Mining to Support Marketing
334(3)
Mastering Global Markets with E-Business
337(1)
Customer Relationship Management (CRM) Systems
338(1)
Logical Description of the M/S Process
339(4)
Logical Data Flow Diagrams
339(1)
Logical Data Descriptions
340(3)
Physical Description of the M/S Process
343(7)
The M/S Process
343(7)
Management Reporting
350(1)
Application of the Control Framework
350(6)
Control Goals
350(3)
Recommended Control Plans
353(3)
Conclusions
356(2)
Appendix 10A
358(3)
Lower-Level DFDs
358(3)
Appendix 10B
361(3)
Logical Database Design
361(3)
Review Questions
364(1)
Discussion Questions
365(1)
Problems
365(8)
The ``Order-to-Cash'' Process: Part II, Revenue Collection (RC)
373(45)
Synopsis
373(1)
Introduction
374(1)
Organizational Setting
375(3)
Managing the RC Process: Leveraging Cash Resources
378(4)
CRM: Customer Self-Service Systems
378(1)
Digital Image Processing Systems
379(1)
Managing Cash Receipts
379(3)
Logical Process Description
382(1)
Logical Data Flow Diagrams
382(4)
Logical Data Descriptions
384(1)
Types of Billing Systems
385(1)
Physical Process Description of the Billing Function
386(4)
The Billing Process
387(3)
Selected Process Outputs
390(1)
Application of the Control Framework for the Billing Function
390(5)
Control Goals
390(1)
Recommended Control Plans
390(5)
Physical Process Description of the Cash Receipts Function
395(3)
Application of the Control Framework for the Cash Receipts Function
398(4)
Control Goals
398(1)
Recommended Control Plans
398(4)
Conclusions
402(1)
Appendix 11A
Lower-Level DFD's
403(3)
Appendix 11B
406(2)
Logical Database Design
406(2)
Review Questions
408(1)
Discussion Questions
408(1)
Problems
409(9)
The ``Purchase-to-Pay'' (PtoP) Process
418(47)
Synopsis
418(1)
Introduction
419(1)
Process Definition and Functions
420(1)
Organizational Setting
420(5)
A Vertical Perspective
420(2)
A Horizontal Perspective
422(1)
Goal Conflicts and Ambiguities in the Organization
423(2)
Logical Process Description
425(5)
Discussion and Illustration
425(5)
Logical Data Descriptions
430(1)
Technology Trends and Developments
430(3)
Physical Process Description
433(6)
Discussion and Illustration
433(6)
Application of the Control Framework to General Expenditures
439(8)
Control Goals
441(5)
Recommended Control Plans
446(1)
Conclusions
447(1)
Appendix 12A
448(4)
Lower-Level DFD's
448(2)
Exception Routines
450(2)
Appendix 12B
452(2)
Logical Data Base Design
452(2)
Review Questions
454(1)
Discussion Questions
454(2)
Problems
456(9)
Integrated Production Processes (IPP)
465(29)
Synopsis
465(1)
Competing in a Global Manufacturing Environment
466(1)
Enterprise Systems Solutions
467(1)
Managing Throughput Time in Production Processes
468(1)
An Integrated Production Process Architecture
469(4)
Managing Production Processes with ERP
470(1)
Engineering System Components
470(1)
Production Planning and Control Process Components
470(2)
Flexible Manufacturing System Components
472(1)
A Closer Look at Production Planning, Control, and Cost Accounting
473(11)
Basic Definitions
473(1)
Process Components
473(11)
Inventory Management
484(2)
Integrating the Processes: Supply Chain Management
486(1)
Supporting Complex Processes with Complex Systems: ERP as a Solution
487(1)
Conclusions
488(2)
Review Questions
490(1)
Discussion Questions
491(1)
Problems
491(3)
The Business Reporting (BR) Process
494(27)
Synopsis
494(1)
Process Definition and Functions
495(1)
Business Reporting: The Special Case of the General Ledger
496(5)
Budgets and Financial Reporting
497(2)
Horizontal and Vertical Information Flows
499(2)
Logical System Description
501(4)
Discussion and Illustration
501(2)
The General Ledger Master Data
503(2)
Limitations of the General Ledger Approach
505(1)
Technology-Enabled Initiatives in Business Reporting
505(13)
Enterprise System Financial Module Capability
505(2)
Balanced Scorecard
507(2)
Business Intelligence
509(2)
Business Intelligence Systems for Aiding the Strategic Planner
511(2)
Extensible Business Reporting Language (XBRL)
513(5)
Conclusions
518(1)
Review Questions
518(1)
Discussion Questions
518(1)
Problems
519(2)
Glossary 521(16)
Index 537

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