" Today' s constituents and donors are better informed than at any time in history. That knowledge leads to a demand of accountability on your part to show results from the financial and human resources with which you' ve been entrusted. To do that you must demonstrate tangible results, and those results are best captured in performance measures." - from Chapter One Over the past decade, the Balanced Scorecard has become one of the business world' s leading methodologie for measuring organizational performance and achieving exceptional and sustainable results. From small-scale organizations to multinational conglomerates, the Balanced Scorecard has provided decision-makers with a tool to monitor their organizations from four broad, yet interrelated perspectives, and focus on those measures that are most critical to achieving success. And it' s not just private-sector firms that are benefiting from the power of the Balanced Scorecard. Public and nonprofit agencies are also discovering how they can reap the benefits of this proven tool by adapting the Scorecard approach to their own goals and situations. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows how you can format the " geography" of the Balanced Scorecard to fit your nonprofit or public sector enterprise, and create a versatile framework for translating big-picture organizational strategies into specific operational objectives and measures ready for implementation. Providing a solid foundation of Balanced Scorecard knowledge from which to build, and then detailing how the approach can be tailored to the unique requirements and realities oforganizations for which profit is not a primary imperative, this no-nonsense guidebook will provide you with the knowledge and confidence you need to: Determine needs and list specific objectives for using the Balanced Sc

PAUL R. NIVEN is a management consultant and noted speaker on the subject of the Balanced Scorecard. He is the author of the acclaimed Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Additionally, his work on Performance Management has been published in many professional publications. Mr. Niven has developed Balanced Scorecard systems for large and small clients in a wide variety of organizations, including the public sector, nonprofits, and the Fortune 1000. He may be reached at (760) 918-5990.