From the author ofHow to Say It, the million-copies-sold bestsellerIf you want to improve your conversational skills--and achieve greater levels of personal and professional success--The Art of Talking to Anyoneis the ultimate book. Rosalie Maggio has built a career on teaching people how to say the right thing at the right time--and she's made her techniques available to you.This essential communication handbook includes: Sample dialogues, topics, and responses Quick-reference dos and don'ts Tips for handling special situations Confidence-building advice and quotations Key words that get to the business at handWhether it's small talk or big, social or work-related,The Art of Talking to Anyonegives you all the tools you need to speak up with confidence, to charm and persuade, and to talk your way through any situation--successfully.