America's Corner Store Walgreen's Prescription for Success

by
Edition: 1st
Format: Hardcover
Pub. Date: 2004-05-03
Publisher(s): Wiley
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Summary

The fascinating story of a company that has been at the forefront of American business for over one hundred yearsThe story of Walgreens spans over a century of U.S. history. It's the story of the most successful drugstore chain in the nation, an industry leader from the 1920s right up to the present. Today, the company still surpasses its competition in both size and profitability.America's Corner Store details the incredible story of this innovative company, from its inception as a family-run store in 1901 to its transformation as one of the largest food and drug retailers in the world. Readers will learn how superb management, modern merchandising, innovative store design, fair pricing, outstanding customer service, and an exceedingly high-quality pharmacy fueled Walgreens astounding growth and continued success. From their invention of the malted milkshake to their creation of drive-thru pharmacies, Walgreens has set the standard for the industry. Through firsthand accounts of company executives and extensive research, John Bacon has created the most accurate and up-to-date account of this storied franchise.John U. Bacon (Ann Arbor, MI) has written on a variety of business and feature topics that have appeared in national publications such as the New York Times, Time magazine, and Men's Journal. He was also the host of his own radio talk show for more than a year. Previously, Bacon was a sports writer for the Detroit News.

Author Biography

JOHN U. BACON has written on a wide variety of subjects for Time magazine, Fortune magazine, and the New York Times, among other publications, earning several national honors for his work. A former feature writer for the Detroit News, he has also authored Blue Ice: The Story of Michigan Hockey, ghost-written several business bestsellers, and currently hosts a weekly radio show. He lives in Ann Arbor, Michigan.

Table of Contents

Preface.
Acknowledgments.
1. From Humble Beginnings.
The Apple and the Tree.
Sweet Home Chicago.
The State of the Profession.
Walgreen Does Chicago.
To Live and Almost Die in Cuba.
Walgreen Returns.
The Most Important Merger.
Diving In—Together.
2. The Start of Something Special: 1910–1929.
On His Own.
The Secrets of the Second Store.
I Scream, You Scream.
The Hot Lunch Program.
Cultivating Leaders.
Growing Like Topsy.
The Pepper Pod.
Steppin’ Out.
Chicago in the Roaring Twenties.
On the Lighter Side.
Fundamental Values.
Putting Out Fires.
The Walgreen Creed.
The Knight Report.
“Absolute Dominance”.
If They Can Make It Here.
Read All about It.
Chain Fight.
The Good Life.
3. Nothing to Fear: 1929–1945.
Facing Fear Itself.
Better Days Are Coming.
Helping the Mom-and-Pop Shops.
Walgreens’ Own: From Coffee to Corn Remover.
Getting the Word Out.
Damn the Depression, Full Speed Ahead!
Finding Time for Fun.
The Son Also Rises.
The Accidental Benefactor.
Charles’s Demise.
Defusing a Palace Coup.
There’s a War On.
Where Everyone Meets.
4. The Postwar Era: 1945–1970.
The Power Era.
Mergers and Acquisitions.
All Power to the Pharmacist.
Partners in Health.
Battling the Bargain Stores.
The Self-Service Revolution.
The Shopping Center Is Born.
The Four-Way Test.
Chuck’s Legacy.
5. Reinventing the Corporation: 1970–1990.
State of the Company.
Looking for a Few Good Men.
Walgreen’s Wingman.
The Turn-Around Team.
Killing Off Their Little Darlings.
The Systems behind the Smiles.
Walgreens Goes High-Tech.
Vindication.
6. Poised to Pounce: 1990–Future.
“This Is Dan Jorndt, How May I Help You?”
Plain and Proud of It: The Anti-Enron.
Getting the Right People Ready.
A Good Corner Is a Good Corner.
Passing the Torch.
Hello, My Name Is Dave.
Constant Competition.
Walgreens’ Advantages.
The Future Is Now.
Appendix A: Walgreens Financial Facts.
Appendix B: Historic Highlights.
Notes.
Index.

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